PX Ownership at the Frontline: Innovating an Experience Champions Program
Published August 21, 2024
Is your PX team “spinning a lot of plates”? Windie Her shares how UC Health, a huge system supported by only 12 Patient Experience Professionals, faces the challenge of managing numerous tasks while improving experience.
To keep its plates from dropping, UC Health developed an Experience Champions program involving 665 frontline staff members across 111 locations. The program demonstrates that, despite the many tasks at hand, having dedicated PX champions can lead to significant improvements.
Related content
-
Staff & Provider Engagement
Transforming Care from the Inside Out: The Impact of Peer Coaching on Provider Well-Being and Patient Experience
Published June 26, 2026
Learn how Dartmouth Health is transforming care from the inside out through peer coaching. Jason Vallee, PhD, explores how supporting provider well-being through a structured coaching program improves engagement, reduces burnout, and enhances the patient experience.
Learn more -
Staff & Provider Engagement
Spiritual Care Connection Call – Demystifying Chaplaincy
Published June 10, 2026
Chaplaincy is often misunderstood, yet it plays a critical role in supporting patients, families, and care teams. Join the Spiritual Care Workgroup on a connection call to demystify chaplaincy – exploring what chaplains do, how they integrate into care teams, and the impact they have across care settings. Participants will gain a clearer understanding of
Learn more -
Infrastructure & Governance | Staff & Provider Engagement
At the Ready! An Innovative Volunteer Float Pool and Its Positive Ripple Effects
Published November 20, 2025
Have you ever faced an urgent request from a colleague, knowing the perfect volunteer to fill their request but unsure if they are onboarded, trained, and available? This session will explore the creation and implementation of the “At the Ready!” volunteer float pool at Mount Sinai Hospital, highlighting its transformative impact on our response to
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
PX Ownership at the Frontline: Innovating an Experience Champions Program