PX Ownership at the Frontline: Innovating an Experience Champions Program
Published August 21, 2024
Is your PX team “spinning a lot of plates”? Windie Her shares how UC Health, a huge system supported by only 12 Patient Experience Professionals, faces the challenge of managing numerous tasks while improving experience.
To keep its plates from dropping, UC Health developed an Experience Champions program involving 665 frontline staff members across 111 locations. The program demonstrates that, despite the many tasks at hand, having dedicated PX champions can lead to significant improvements.
Related content
-
Policy & Measurement | Staff & Provider Engagement
Leveraging Metrics to Demonstrate Volunteer Impact
Published July 10, 2025
Metrics are essential for volunteer leaders to demonstrate program value, though selecting and using the right data can be challenging. This session will equip leaders with the knowledge to collect and use metrics that showcase the impact of volunteer programs. Attendees will learn why metrics matter, what data to track, collection methods (from low-tech to
Learn more -
Patient Family & Community Engagement | Quality & Clinical Excellence | Staff & Provider Engagement
Compassion Rounds: Connecting with Patients and Families Beyond a Diagnosis
Published February 4, 2025
During a hospitalization, medical rounds address the patient’s physical needs but often fall short of addressing emotional and spiritual needs. Compassion rounds is an innovative program that focuses on a patient’s mind, body and spirit. It assists families in finding hope, strength, and peace. The goal is to empower patients and families to learn new
Learn more -
Staff & Provider Engagement
From Forgotten to Heard: Improving Patient Care in Overcrowded EDs
Published August 7, 2025
After a difficult ED stay, patient advisor Joe helped drive improvements at Tampa General Hospital. With input from PFAC and the Inpatient Hold Steering Committee, changes like comfort kits and 24-hour rounding transformed hallway care. On his next visit, Joe felt heard and cared for.
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
PX Ownership at the Frontline: Innovating an Experience Champions Program
Access Now