Culture & Leadership

Coming Home to Patient Experience

Published March 26, 2026

Christopher Gomez
Customer Experience Coordinator
University of Texas, MD Anderson Cancer Center

...

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Culture & Leadership

The Sum of All Interactions: Advancing Human Experience through an Integrated Ecosystem

Published March 24, 2026

Healthcare experience is not owned by one role or team—it’s an ecosystem. The Sum...

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Culture & Leadership | Staff & Provider Engagement

Reigniting Frontline Culture Through Service Behaviors

Published March 10, 2026

PXE Credit Available

Discover a proven framework for building a positive, patient-centered culture through standardized service behaviors....

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Culture & Leadership

“Leap, and a Net Will Appear”: Leading Teams into the Unknown

Published March 1, 2026

In this episode, Jason Wolf sits down with Laura Wood, Executive Vice President of...

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Culture & Leadership

Pennsylvania Hospital Brings Service Recovery to the Bedside: How CipherRounds Helped Leaders Catch Issues Early, Reduce Complaints, and Improve Experience

Published February 21, 2026

Pennsylvania Hospital faced a common challenge in patient experience: feedback arrived after discharge, when...

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Culture & Leadership

Bridging Industries: The Influence of Hospitality-Driven Internships on Healthcare Service Delivery

Published January 30, 2026

Northwell Health is reimagining healthcare experience through a hospitality-driven, customer-obsessed approach. This case study...

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Culture & Leadership | Patient Family & Community Engagement

Inclusive Perspectives: Diversifying Patient and Family Advisory Councils

Published December 4, 2025

PXE Credit Available

Understanding that diversity and inclusivity within Patient and Family Advisory Councils (PFACs) are crucial...

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Culture & Leadership

Embracing Change: From Equity and Inclusion to Access and Belonging

Published November 30, 2025

Names matter. They shape perceptions, set the tone for our work, and reflect our...

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Culture & Leadership | Staff & Provider Engagement

Enhancing Provider Communication with the CURO Conversations Model

Published November 4, 2025

PXE Credit Available

Effective communication is vital for exceptional patient care, relying on providers’ integration of communication...

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Culture & Leadership | Patient Family & Community Engagement

Ambulatory Care Community Connection Call – Rounding Best Practices

Published October 29, 2025

While rounding is a well-established practice in acute care, ambulatory leaders continue to voice...

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Culture & Leadership | Patient Family & Community Engagement

National Human Experience Movement Led by SOBREXP in Brazil

Published October 28, 2025

PXE Credit Available

Complimentary - Discover the inspiring journey of Brazil’s National Movement in Human Experience, led...

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Culture & Leadership

Brand YOU: Aligning Values to Build a Brand of Engagement & Strength

Published October 24, 2025

When Vidant Health rebranded to ECU Health, maintaining patient trust and team engagement was...

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