Culture & Leadership | Staff & Provider Engagement
Real-Time Coaching & Feedback: At-The-Elbow Support for Success
Unlock the power of coaching to inspire, engage, and gain buy-in from your team....
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Culture & Leadership | Staff & Provider Engagement
Enterprise Volunteer Management: From Silo to Systemness
PXE Credit Available
The ever-changing healthcare environment has required hospitals across the country to rethink how they...
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Culture & Leadership | Staff & Provider Engagement
Nonviolent Communication to Improve the Human Experience
PXE Credit Available
Discover the transformative power of Nonviolent Communication (NVC) in this engaging webinar. Grounded in...
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Culture & Leadership
Building the Ultimate Patient Experience Strategy: Lessons from an Iconic Burger
By Lanie L. Dixon and Cassie Voltzke
When you think of an iconic...
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Culture & Leadership
Building Diversity and Advocacy in Healthcare Leadership: A Proposed Graduate Program for Patient Experience Excellence
This case study examines the development of a graduate-level program addressing the need for...
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Culture & Leadership | Infrastructure & Governance | Quality & Clinical Excellence
Health Equity: The Metronome for Human Centered Care
PXE Credit Available
As the healthcare landscape continues to evolve, and as consumers seek a more personalized...
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Culture & Leadership | Infrastructure & Governance | Innovation & Technology
ED Processes & Improvements: Implementation Best Practices & Outcomes
PXE Credit Available
In this webinar, an Associate Chief Experience Officer, a Program Director, an Analyst, and...
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Culture & Leadership
The Value Case for Improving Human Experience in Healthcare
This white paper explores the concept of experience-driven value in healthcare. An expanded...
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Culture & Leadership
Eradicating Jargon Oblivion: Enhancing Patient Experience through Clear Communication
By Dr. Michael B. Pitt
Professor of Pediatrics at the University...
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Culture & Leadership | Innovation & Technology | Staff & Provider Engagement
Human-Centered Leader Rounding: Using Generational Insights and Personalization
Sponsored Content
PXE Credit Available
Explore how healthcare leaders can design and adapt their rounding processes to cater to...
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Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement
Remediation Strategies to Reduce Shame and Stratify Support for Providers in Patient Experience
PXE Credit Available
This webinar will review evidence regarding remediation of communication skills in healthcare providers, shame...
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Culture & Leadership | Staff & Provider Engagement
Shaping a Human-Centered Patient Experience Across Interdisciplinary Teams
Sponsored Content
PXE Credit Available
Patient experience directly impacts patient wellbeing and care outcomes, as well as the reputation...
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Culture & Leadership
A Role Discovered: Exploring Northwell Health’s Patient Experience Structure and Leadership Characteristics
Examining the evolution of healthcare, leaders in patient experience (PX) have played a pivotal...
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Culture & Leadership
Why Human Experience Matters
As we close the 11th volume of Patient Experience Journal and a pivotal year for experience efforts...
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