Outpatient visit modality and parallel patient satisfaction: A multi-site cohort analysis of telemedicine and in-person visits during the COVID-19 pandemic
Published November 2, 2022
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Patient Family & Community Engagement
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Objective: This study empirically investigated the drivers of patient-provider conflict and tested a conceptual model linking treatment expectations, communication, trust, and organizational constraints to conflict intensity in Nigerian tertiary care. Methods: A cross-sectional survey of 400 patients (response rate 82.3%) and 150 healthcare providers (response rate 71.2%) from three Nigerian tertiary hospitals was conducted using stratified random sampling.
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Patient Family & Community Engagement
Building Trust in the Absence of Certainty: Community as Trust in Action
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This personal narrative explores how trust is experienced and sustained in the context of serious illness, where uncertainty is persistent and control is limited. Drawing on the lived experience of caregiving for a child with an undiagnosed congenital diaphragmatic hernia (CDH), this personal narrative examines how trust emerges not as a matter of belief or
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Culture & Leadership | Patient Family & Community Engagement
Building Trust Through Centering Patient Experience
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Complimentary Headliner – 11:00 AM PT / 02:00 PM ET / 07:00 PM London – Public trust in healthcare, public health, and biomedical innovation has reached a historic low. While many attribute this shift to the COVID-19 pandemic and social media, distrust is a deeply rooted structural challenge with centuries of history. It is driven
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