Integrating Person Directed Care into the Client Experience
Culture Change initiatives in long term care have identified creative ways to implement a model of Person Directed Care that aims to improve the client experience by providing dignity and choice, and foster deep relationships among its community members. The New Jewish Home created an environment of care called The Small House and educated its workforce on the Green House® Project Legacy Alignment program to redesign the organization’s structure and environment. The purpose of this study was to understand the perceptions of the elders, staff and family members who first experienced a traditional long term care setting, and then moved to the Small House setting.
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Environment & Hospitality
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Environment & Hospitality | Patient Family & Community Engagement
Reimagining the Non-Clinical Patient and Family Environment
So much of healthcare journeys focus on precise treatment protocol to address a medical issue, and clinical experiences are oftentimes the only area of interest. But what happens when you prioritize non-clinical experiences within a hospital setting? This is what St. Jude Children’s Research Hospital set out to do when developing Family Commons, a new
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Environment & Hospitality | Patient Family & Community Engagement
Where Are My Things? Best Practices for Safeguarding Patient Belongings in Hospitals
Managing patient belongings is a challenge for almost all hospitals. Losing a patient’s belongings has a financial impact on the institution and an emotional impact on patients and families. “Where are my things?” shares a collection of best practices for managing personal belongings in hospitals and transforming the human experience in healthcare.
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