How experience coordinators can enhance patient and staff experience
![](https://theberylinstitute.org/wp-content/uploads/2022/12/How-experience-coordinators-can-enhance-patient-and-staff-experience-1.jpg)
Brandon Bishop, Manager of Experience at ECU Health, and Lou Montana-Rhodes, VP of Office of Experience, at Vidant Health, discuss how the implementation of a new experience coordinator program both enhanced patient and staff experience as well as increased HCAHPS scores.