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Showing 33–48 of 73 results
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Policy & Measurement | Staff & Provider EngagementHow SCL Health Invested in Well-being and Improved Care Provider Scores
Learn how SCL Health designed, implemented, and optimized Practicing Excellence’s Ambulatory Patient Experience (APX) Program to significantly improve Care Provider scores for 70% of their clinicians.
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Patient Family & Community Engagement | Policy & MeasurementHow to Connect Consumers and Patients to Create the Ultimate Human Experience
Learn more about cutting-edge technology and human-centered approaches to effectively drive organizational experience and innovation at an accelerated pace.
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Culture & Leadership | Innovation & Technology | Staff & Provider EngagementHuman-Centered Leader Rounding: Using Generational Insights and Personalization
Explore how healthcare leaders can design and adapt their rounding processes to cater to different patient and employee generations, combining generational data with a personalized approach that is specific to the individual. The discussion will focus on personalized care, communication preferences, and bridging generational gaps in expectations through a human-centric approach that prioritizes empathy and
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Innovation & Technology | Quality & Clinical ExcellenceImproving The Patient Experience by Adopting a Culture of Safety
Discover the diverse landscapes of safety cultures across hospitals of varying sizes and explore the challenges that often impede their maintenance. Uncover effective solutions tailored to address these challenges, equipping hospitals with strategies to sustain and grow a robust culture of safety. Additionally, gain valuable insights into the present and future role of technology in
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Culture & LeadershipImproving the Patient Experience during COVID-19
Learn how how digital tools help patients and employees stay up to date on new policies and procedures, deliver encouraging messages from the community and enable virtual experiences, including a virtual therapy dog visit.
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Environment & Hospitality | Quality & Clinical ExcellenceInfection Prevention and the Impact on Patient and Staff Experience
Medical staff and their patients can be exposed to a variety of fomites in the hospital setting. Fomites, or materials that are likely to carry infection, must be properly managed to prevent the spread of healthcare-associated infections (HAIs). From staff washing their scrubs at home to privacy curtains not being changed often enough – there
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Culture & Leadership | Staff & Provider EngagementInterconnectedness of the Human Experience: Building a Unified Vision for Healthcare Leadership
Join Press Ganey for a transformative webinar on the “Interconnectedness of the Human Experience: Building a Unified Vision for Healthcare Leadership.” Discover how human experience is intricately linked to patient experience, organizational strategy, workforce engagement, and safe, high-quality care. Explore the power of empathy, communication, and collaboration in fostering a patient-centered culture that goes beyond
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Culture & LeadershipIs Text Messaging the Future of Patient Communication?
Lea Chatham, Director of Marketing Programs, SR Health, shares “It may seem like text is a single tool, but the truth is it is a single tool with many possibilities for improving the patient experience.”
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Innovation & Technology | Patient Family & Community EngagementListening to Patient Voices – Innovative Data Integrations to Achieve PX Excellence
Successful integration of standard processes and lean methodologies provide a strong basis for personalized patient care at Wellstar Paulding Hospital, but data-driven excellence requires ongoing evaluation and improvement efforts to maintain and exceed prior performance. With their eye on the Baldrige Award for Healthcare, Wellstar Paulding Hospital knew that their current digital rounding platform was not
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Innovation & TechnologyMicrosoft’s Commitment to Address Health Equity and Disparities
Microsoft is impacting the world by empowering people and organizations through software and the power of data.
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Innovation & Technology | Patient Family & Community EngagementModern Strategies for Purposeful Rounding
As an evidence-based, data-driven nursing initiative, we know that purposeful rounding provides accountability at the bedside that significantly impacts the patient experience. But how do you leverage modern communication tools and techniques to streamline information flow among care teams in the clinical setting? How do you actively involve patients in their care and foster better
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Patient Family & Community Engagement | Staff & Provider EngagementMother-baby Care: Creating Exceptional Patient Experiences
Gain tips on how your hospital’s mother-baby unit can cater to the special needs of this unique patient population before, during and after delivery.
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Culture & LeadershipNo More Pizza: Moving Forward with the Basics of Experience
Toya Gorley and Greg Makoul from NRC Health reflect on the power of three fundamentals of experience to drive innovation and improvement in healthcare. Listen as they share these insights and explain how getting back to the basics is more about moving forward than back.
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Culture & LeadershipPediatric Leader Rounding Through the Eyes of a Parent
Teresa Anderson, EdD, MSN, RN, NE-BC, Chief Nursing Officer, at Nobl shares how her personal experience changed her views on what parents need from nursing leaders and how to create meaningful rounds with them.
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Environment & HospitalityPresence: Compassionate Communication Through Everyday Mindfulness
Extensive personal experience, wisdom from the ancients, and evidence-based studies are interwoven and shared to reveal how hands on caregivers can honor the dignity and independence of each patient
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Culture & Leadership | Innovation & Technology | Staff & Provider EngagementPurposeful Leadership Rounding
In this webinar, nurse leaders Jane Pena and Eric Moore will share learnings and insights from their Purposeful Rounding Program, with a special emphasis on leadership rounding.
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