PXJ Article
Showing 113–128 of 563 results
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Consumer experience of mental health services during the COVID-19 pandemic: Evidence from an Australian mental health system
COVID-19 has increased the need for mental health care but disrupted its delivery. We examined impacts of the first year of the COVID-19 pandemic on consumer experience of NSW hospital and community mental health services, compared to their pre-COVID baseline. We also examined whether increased telehealth use was associated with changes in the quantity or
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Patient Family & Community EngagementConsumer experiences of Chronic Obstructive Pulmonary Disease in regional Australia: A mixed methods study and logic model to identify consumer-experience mechanisms to avoid hospital and enhance outcomes
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Patient Family & Community EngagementConsumer representative experiences of partnership with health workers in Australia
We examine the experiences of Consumer Representatives participating in consumer engagement activities across a public health service in NSW, Australia. A team of Consumer Representatives and staff members use a participatory, constructivist paradigm and a hermeneutic phenomenological approach to analyse ten interviews with Consumer Representatives over three years 2017-2019, and three focus groups in 2020.
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Patient Family & Community EngagementConsumers’, Family Members’, and Health Practitioners’ Perspectives on Increasing Activity Engagement of Older Patients Admitted to Geriatric Hospital Units
The aim of this study was to explore the perspective of consumers, family members, and health practitioners on increasing patient activity engagement in a Geriatric Evaluation and Management (GEM) Unit. This study followed a qualitative phenomenology approach. Semi-structured interviews were conducted, audio-recorded and transcribed verbatim with consenting patients (n = 12), family members (n =
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Culture & LeadershipContrasting Patients’ and Healthcare Professionals’ Experience in Hematological Cancer Care Pathway : A Narrative Study
Hematological cancers represent 10% of cancers diagnosed in Canada. Treatments involve complex care pathways and various modalities as well as the management and monitoring of multiple side effects. There is limited understanding of these pathways from the perspectives of the people living with cancer (PLC) and the healthcare professional (HCP). The aim of this article
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Patient Family & Community EngagementCovid-19 Vaccine Perception and Hesitancy Among Uninsured Free Clinic Patients
There are many complexities regarding the acceptance of COVID-19 vaccines, mainly because the COVID-19 vaccine had a fast track of development compared to vaccines developed in the past years. The purpose of this study is to understand COVID-19 vaccine perception and hesitancy among uninsured free clinic patients using the theory of planned behavior. This study
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Culture & LeadershipCreating a common trajectory: Shared decision making and distributed cognition in medical consultations
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Infrastructure & GovernanceCreating and integrating a new patient experience leadership role: A consultative approach for partnering with executive and clinical leaders
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Culture & LeadershipCreating and sustaining a culture of accountability for patient experience
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Policy & Measurement
Current PROM and PREM use in health system performance measurement: Still a way to go
There is a growing impetus to “measure what matters” to enable health systems to optimise value-based, person-centred healthcare. This paper describes the critical importance of patient-reported outcome and experience measures (PROMs and PREMs) in this pursuit and provides an in-depth overview of how PROM and PREM programs differ between England, the United States, and Australia.
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Patient Family & Community Engagement
Customer service vs. Patient care
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Darcy Test – Developing a patient satisfaction measure for imaging-based patient information during clinical consultations (Copy)
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Culture & LeadershipDefining Patient Experience
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Patient Family & Community EngagementDelivery of patient education and support using an online digital platform for patients undergoing primary hip and knee replacement: The patient’s perspectives
The aim of the present evaluation was to evaluate the use of an online digital platform (ODP) to deliver patient education and support (PES) to patients undergoing total hip replacement (THR) and total knee replacement (TKR) surgery. Six objectives were outlined to assess the following areas: patient engagement; ease of use; understanding of information; quantity
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Deploying an improvement strategy across a rapidly expanding health system: A framework for repeatability and cost-effectiveness
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Environment & Hospitality | Patient Family & Community Engagement
Determinants of ambulatory patients’ satisfaction with encounter at core service stations in a tertiary hospital of a developing country
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