Patient Family & Community Engagement | Global Perspective

Customer service vs. Patient care

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Patient Family & Community Engagement

Primary Care Productivity and Patient Satisfaction Community Practice: What is the Relationship?

Research has shown a consistent positive association between patient and provider experience and improved patient outcomes and safety. There is a belief that patient satisfaction and physician productivity are competing interests.
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Patient Family & Community Engagement

Patient Experience (PX) Giants: Pioneers and the Path Forward

This commentary pays tribute to the foundational figures in patient experience (PX) scholarship, acknowledging the “PX Giants” whose contributions have established and expanded the field’s core principles. Building upon the analysis in Foundational PX, which identified highly cited works, this piece honors individual contributors who have contributed to the scholarly foundation of PX. It highlights
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Patient Family & Community Engagement

Transforming Healthcare Together: The Power of Patient and Family Partnerships

In the realm of healthcare, the journey towards excellence is continuous, with the ultimate goal of enhancing the human experience. An important approach that is gaining momentum involves formal and intentional partnerships with patients, families, and care partners. This collaborative strategy is not just a concept but a transformative movement. The Beryl Institute strongly advocates
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