PXJ Article

The digital revolution will see you now: transforming patient experience in the digital era

The effect of service excellence training: Examining providers’ patient experience scores

Previous research and applied work has shown that communication-based training has the potential to impact important outcomes for healthcare organizations. Our institution developed and deployed Service Excellence, a communications-focused training, in our large academic cancer-focused healthcare system. In this study, we investigated whether patient experience improved for those with care providers who completed Service Excellence,

The evaluation of an information booklet in the use of effective patient communication in the setting of thoracic anesthesia

The evolution and integration of a patient-centric mapping tool (patient journey value mapping) in continuous quality improvement

The experience, satisfaction, and Emergency Department utilization of pediatric patients with sickle cell disease during the Covid-19 pandemic

The COVID-19 pandemic has influenced how patients utilize healthcare. This study examines the utilization, experience, and satisfaction of patients with Sickle Cell Disease (SCD) in the pediatric Emergency Department (ED) during the COVID-19 pandemic compared to the care they had received before the pandemic. The authors surveyed fifty-eight participants ages 14 months to 20 years

The experiences of rural British Columbians accessing surgical and obstetrical care

The attrition of small volume surgical and maternity services in rural Canada over the past three decades has made access to these services especially challenging for rural citizens. While many of these closures have occurred as consequences of regionalization, a strategy to regionally centralize healthcare services, many studies investigating outcomes of regionalization have focused on costs

The gift of pain with transformative possibilities

The impact of follow-up calls after a pediatric emergency department visit