PXJ Article
Showing 225–240 of 540 results
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Culture & LeadershipImproving the patient experience through nurse leader rounds
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Innovation & TechnologyImproving the patient experience through patient portals: Insights from experienced portal users
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Culture & LeadershipImproving the patient experience through provider communication skills building
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Staff & Provider EngagementImproving workforce experiences at United States Federally Qualified Health Centers: Exploring the perceived impact of generational diversity
This qualitative study aimed to explore a multigenerational workforce’s impact on employee engagement as perceived by Federally Qualified Health Centers’ (FQHCs) C-suite executives. It sought to answer one research question: What is the perceived impact of generational diversity on employee engagement of Federally Qualified Health Centers (FQHCs) in the United States? This cross-sectional study was
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Culture & LeadershipIn divided times, a focus on human experience connects us
The realities of the time in which we find ourselves, not only in healthcare, but in society overall, have exposed so much of what was simmering beneath the surface of our humanity. Issues of equity and inclusion, of stress and burnout, of division and misconception and even the existence of alternative “truths” have caused rifts
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Innovation & TechnologyIncreasing patient engagement in healthcare service design: a qualitative evaluation of a co-design programme in New Zealand
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Patient Family & Community EngagementIncreasing sustainability in co-design projects: A qualitative evaluation of a co-design programme in New Zealand
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Patient Family & Community EngagementInsights from individuals with chronic conditions in the context of COVID-19
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Policy & MeasurementInstruments to measure the inpatient hospital experience: A literature review
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Patient Family & Community Engagement
Integrating person directed care into the client experience
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Infrastructure & GovernanceIntegrating the patient and caregiver voice in the context of pediatric, adolescent, and young adult care: A family-centered approach
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Culture & LeadershipInterprofessional collaboration to improve and sustain patient experience outcomes in an ambulatory setting
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Policy & MeasurementInterventions that improve patient experience evidenced by raising HCAHPS and CG-CAHPS Scores: A narrative literature review
Hospital administrators and researchers often use large, standardized surveys that examine patient satisfaction to evaluate whether interventions improve patient experience. To summarize the breadth of these interventions and how large, standardized surveys are used to evaluate them, a multidisciplinary research team conducted a review. They used PubMed and Google Scholar searches, reviews of reference lists
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Staff & Provider EngagementInvestigating the Perceived Impact of Surgeons’ Burnout on Surgical Physician Associates’ Wellness in United States Ambulatory Surgery Centers
Surgeons are the de facto leaders of surgical teams with surgical physician associates (SPAs) as integral members who function in all areas of the peri-operative environment. Surgeons often supervise SPAs.
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Culture & LeadershipInvesting in the Bottom Line: The Value Case for Improving Human Experience in Healthcare
Investment in human experience is imperative for healthcare organizations. It is a strategic focus that can lead to great benefits. Those that overlook experience, seeing it as “simply” about satisfaction or survey data, do so at great cost to their organization, team members, and most importantly those we serve – patients. A commitment to human
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Innovation & TechnologyInvolving patients and families in a social robot study
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