Innovation & Technology

Improving the patient experience through patient portals: Insights from experienced portal users

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Innovation & Technology | Patient Family & Community Engagement

Home health care CAHPS® survey: Predicting patient experience performance
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Innovation & Technology

A Quality Improvement Initiative Using Discharge Education Videos to Improve Communication with Families in a Pediatric Urgent Care

Effective discharge communication, often given in verbal and written form, during pediatric acute healthcare visits positively impacts caregiver satisfaction and competency in providing at-home care. Institutions are beginning to incorporate evidence-based, and standardized multimedia education to try to further improve these outcomes.
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Innovation & Technology

How are the vibes? Patient and family experiences of rapport during telehealth calls in palliative care

Interactions with rapport are considered essential to palliative care and beneficial to patient outcomes. With the current interest in telehealth, more knowledge is needed about rapport during telehealth encounters in palliative care from the patient and family viewpoint. The objective of this study was to explore patient and family experiences of rapport with health professionals
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