Improving the patient experience through a commit to sit service excellence initiative
Published November 8, 2016
Related content
-
Culture & Leadership | Staff & Provider Engagement
Connection Call: Build a Stronger Foundation for Patient Experience
Published August 20, 2026

Complimentary – 9:00 AM PT / 12:00 PM ET / 5:00 PM London – Looking for a practical, flexible way to strengthen patient experience knowledge across your organization? Join Patient Experience University (PXU), the global learning and credentialing center of The Beryl Institute, to discover how Patient Experience 101 (PX 101) helps organizations build knowledge,
Learn more -
Culture & Leadership | Patient Family & Community Engagement | Staff & Provider Engagement
A System-Wide Transformation in Human Experience at NSW Health
Published August 19, 2025

Complimentary – Join Anne Marie Hadley, Chief eXperience Officer at NSW Health, for an inspiring conversation. Four years ago, we set out on a bold journey with consumers, carers, families, staff and volunteers to co-create Elevating the Human Experience, a unifying vision that placed kindness, dignity, and compassion at the heart of healthcare across NSW
Learn more -
Culture & Leadership
Holding space: An effective intervention for when hope wanes
Published August 8, 2025
Holding space is a person-centered, non-judgmental approach to working with clients. This approach goes beyond listening to client concerns; it entails deep listening and being present, developing trust with clients, and helping them connect goals with values. Within this brief account, the concept of holding space is described. What it is and is not is
Learn more