Improving process and enhancing parent and therapist satisfaction through a coordinated intake approach
Published November 12, 2015
Related content
-
Culture & Leadership | Staff & Provider Engagement
Moving from “Good to Great”: Enhancing the Human Experience in Outpatient Care
Published November 12, 2024

Join us for an insightful webinar on Hartford HealthCare’s “Good to Great” (G2G) initiative, a transformative approach designed to improve patient experience across the organization. Launched in 2023, G2G uses a data-driven methodology to analyze patient experience and colleague engagement, identifying units as low-, middle-, or high-performing. Focusing on middle-performing teams, this initiative leverages strong
Learn more -
Culture & Leadership | Staff & Provider Engagement
Shaping a Human-Centered Patient Experience Across Interdisciplinary Teams
Published November 14, 2024

Complimentary – Patient experience directly impacts patient wellbeing and care outcomes, as well as the reputation of the hospital. But is the patient experience defined by the medical care alone? A recent deep-dive study on Voice of the Patient Data highlights the fact that 53% of patients’ feedback focuses on the medical care and teams.
Learn more -
Culture & Leadership | Innovation & Technology
Breaking Down Communication Barriers in Emergency Patient Experience
Published November 13, 2025
Complimentary – Emergency departments face unique challenges in delivering exceptional patient experiences. Unlike inpatient settings where time allows for relationship-building, the ER operates in a high-pressure, fast-paced environment where communication gaps directly impact clinical outcomes and patient satisfaction. This webinar explores the fundamental obstacles to effective ER communication and presents practical, technology-enabled solutions that are transforming
Learn more