Improving process and enhancing parent and therapist satisfaction through a coordinated intake approach
Published November 12, 2015
Related content
-
Culture & Leadership | Staff & Provider Engagement
Reigniting Frontline Culture Through Service Behaviors
Published March 10, 2026
Discover a proven framework for building a positive, patient-centered culture through standardized service behaviors. This webinar offers interactive strategies – role play, video modeling, and recognition planning – to engage teams in consistency and compassion. Join this webinar to learn how this approach boosted patient experience ratings and courtesy scores while strengthening leadership and team
Learn more -
Culture & Leadership
CPXP Informational Connection Call: Your Guide to the CPXP Credentialing Process (August 2026)
Published August 12, 2026
Complimentary – 9:00 AM PT / 12:00 PM ET / 5:00 PM London – Considering the Certified Patient Experience Professional (CPXP) designation? Join Patient Experience University (PXU), the global learning and credentialing center of The Beryl Institute, for an informational connection call that clarifies what CPXP is, who it’s designed for, and how to move
Learn more -
Culture & Leadership | Infrastructure & Governance
Experience Management Everywhere
Published May 15, 2025
Complimentary – The healthcare industry continues to evolve. Patient expectations evolve along with it. Patient Experience (PX) teams must evolve as well to address current challenges and proactively position themselves for continued impact. To remain relevant and impactful, next-generation experience teams must democratize experience management, ensuring the appropriate ownership at every organizational level. Attend this
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Improving process and enhancing parent and therapist satisfaction through a coordinated intake approach