Impact of hospital diagnosis-specific quality measures on patients’ experience of hospital care: Evidence from 14 states, 2009-2011
Published April 28, 2016
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Policy & Measurement
Front & Center: Disability Rights, Community Care, and the Future of the Olmstead Decision
Published July 29, 2026
What could a recent U.S. Department of Justice memo mean for people with disabilities and the future of community-based care? Welcome to the inaugural episode of Front & Center, where we examine the issues, like this one, that are shaping healthcare today and what they mean for patients, families, and those who provide care. Each
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Policy & Measurement
Beyond the Numbers: Elevating Meaning through Metrics in Patient Experience
Published November 12, 2025
This commentary submitted by Patient Experience Journal (PXJ) Associate Editor begins with a simple observation: sometimes, in our effort to measure everything, we miss what’s right in front of us. We look up at the data but fail to notice the larger shape taking form above it, something tall, quiet, and graceful that changes how
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Policy & Measurement
The Perceived Usefulness of Patient Narrative Feedback in Primary Care Settings
Published August 8, 2024
Research suggests that insights from patient narratives – stories about care experiences in patients’ own words – contain information that can be used to improve care. However, assessments of narratives reported by clinical personnel have been mixed.
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