Impact of hospital diagnosis-specific quality measures on patients’ experience of hospital care: Evidence from 14 states, 2009-2011
Published April 28, 2016
Related content
-
Patient Family & Community Engagement | Policy & Measurement | Staff & Provider Engagement
Signals to Action: Northwestern Medicine’s Journey to Humanizing Healthcare Experiences
Published December 19, 2023
Complimentary – In an effort to (re)build trust post-pandemic, many health systems are experiencing the pressure to modernize methods used to engage patients and the workforce who care for them. This trend towards an improvement-focused understanding is reflected in the greater conversations happening across our industry, including the evolved shift in understanding from “Patient” to
Learn more -
Policy & Measurement
Evaluation of Online Patient Complaints Regarding City Hospitals in Türkiye During the COVID-19 Pandemic: A Content Analysis Study
Published April 30, 2024
The COVID-19 pandemic put tremendous pressure on healthcare systems worldwide, which led to heightened scrutiny of the medical services offered by hospitals. This article aims to evaluate complaints about city hospitals in Türkiye during the COVID-19 pandemic using the Healthcare Complaints Analysis Tool, which includes three main domains and seven problem categories. The complaints submitted
Learn more -
Policy & Measurement | Quality & Clinical Excellence
PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – June 2024
Published June 19, 2024
The latest release of PX Pulse reveals consumer perception of quality and experience remain stagnant from last quarter, both with lower than desired rankings. Cost continues to be top of mind for consumers, with the cost of premiums jumping from the third slot to the first as the most important item to consumers. Findings about
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Impact of hospital diagnosis-specific quality measures on patients' experience of hospital care: Evidence from 14 states, 2009-2011