PX Paper

Showing 1–16 of 64 results

Culture & Leadership | Environment & Hospitality | Infrastructure & Governance | Patient Family & Community Engagement | Policy & Measurement | Quality & Clinical Excellence | Staff & Provider Engagement

A Commitment to Human Experience in Essential Hospitals

A Commitment to Human Experience in Essential Hospitals highlights the innovative practices of essential hospitals in enhancing the human experience in healthcare. These safety-net hospitals are crucial for providing care to underserved and marginalized communities, addressing complex medical needs and significant socio-economic challenges. Despite facing financial constraints and staff shortages, essential hospitals excel in creating
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Culture & Leadership

A Dialogue on Improving Patient Experience throughout the Continuum of Care

This paper provides us an insight into the active and engaging community dialogue on patient experience across the continuum of care from Patient Experience Conference 2015.
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A Global Inquiry on Excellence in the Diagnostic Journey

This paper explores, through the voices of healthcare leaders, clinicians, staff, patients and family members, the actions and efforts that lead to excellence in the diagnostic experience.
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Patient Family & Community Engagement

A Global Perspective on Elevating the Human Experience in Healthcare

This first paper from the Institute’s Global Council includes accounts from individuals committed to elevating the conversation on human experience and expanding the global experience movement.
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Staff & Provider Engagement

Becoming the Best Place To Be: Elevating the Human Experience in Senior Living

This paper, written in collaboration with Pioneer Network, examines human experience in senior living communities through the eyes of those who live and work there.
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Policy & Measurement

Benchmarking the Patient Experience: Five Priorities for Improvement

This paper takes a deeper dive to share specific actions discovered that help shape a systemic solution to improving overall patient experience.
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Infrastructure & Governance

Caring for our Children: A Look at Patient Experience in a Pediatric Setting

This paper examines evidence of successful patient experience practices in pediatric settings and highlights key findings to help organizations achieve their experience goals.
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Staff & Provider Engagement

Caring for the Workforce: Five Strategic Areas to Address Well-Being in Healthcare

The Beryl Institute releases “Caring for the Workforce: Five Strategic Areas to Address Well-being in Healthcare,” identifying the efforts of organizations in addressing the health and wellness of employees and the impact of their efforts on staff engagement, patient experience and organization culture. The paper is based on results from a community inquiry and complemented
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Environment & Hospitality

Charting a Course to Quiet

The paper shares the findings of The Noise Project, a joint research study between The Beryl Institute and Making Hospitals Quiet.
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Staff & Provider Engagement

Connected: Improving the Patient-Physician Relationship – and Health Care Itself

This paper explores the value and impact of patient-physician communication in health care.
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Infrastructure & Governance

Creating “PEAK” Patient Experiences

The paper offers guidance on creating a culture where employees view their work life as a calling versus a job and explains how that differentiation can make a significant difference in the experience provided to patients.
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Culture & Leadership

Defining Patient Experience: A Critical Decision for Healthcare Organizations

Reprinted from Patient Experience Journal, this expanded version explores the current state of defining patient experience and is followed by implications for action in practice.
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Culture & Leadership

Elevating Experience for those Living with Dementia

This PX paper explains the statistical significance of dementia, heightens awareness of the lived experience following a diagnosis, shares the potential impact of person-directed dementia care and provides opportunities for action to elevate the experience of those learning to live well with the condition.
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Environment & Hospitality

Enhancing the Patient Experience through Live Entertainment

This paper explores strategies for implementing music and the arts into patient experience efforts.
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Culture & Leadership

Experience Leader: A Critical Role at the Heart of Healthcare

This PX paper explores the role of the experience leader by examining trends in data and sharing the voices and reflections of five senior experience leaders.
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Policy & Measurement

Exploring the Future of Experience Measurement

This paper is grounded in accounts from measurement providers, healthcare leaders and patients, families and care partners who emphasize how they currently engage in measurement practices and how they can improve in the future.
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