A Global Inquiry on Excellence in the Diagnostic Journey

This PX paper explores, through the voices of healthcare leaders, clinicians, staff, patients and family members, the actions and efforts that lead to excellence in the diagnostic experience. As a component of the overall experience, this study also reveals clear alignment to the general insights shared by healthcare consumers on what matters to them in identifying an excellent experience overall. That in itself may be the story that is told here. With discoveries and opportunities transferrable to many healthcare settings, the paper also shares other innovative submissions explored through The Beryl Institute’s Experience Framework. This includes eight strategic lenses through which organizations can address experience improvement and excellence.