Culture & Leadership

Defining Patient Experience: A Critical Decision for Healthcare Organizations

There has been rapid expansion in the use of the term “patient experience”in the general healthcare vernacular and in the realm of both clinical practice and research. Yet, in practice and research, the concept of patient experience has had varied uses and is often discussed with little more explanation than the term itself. Reprinted from Patient Experience Journal, this expanded version explores the current state of defining patient experience and is followed by implications for action in practice.