Becoming the Best Place To Be: Elevating the Human Experience in Senior Living
This PX paper, written in collaboration with Pioneer Network, examines human experience in senior living communities through the eyes of those who live and work there. The paper presents opportunities and perspectives to encourage those overseeing experience in senior living communities to listen, understand and act in ways that respect residents as human beings and as individuals.
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Culture & Leadership | Staff & Provider Engagement
Escalation Management: The Journey to Support a Culture of Mutual Respect
Addressing incivility and workplace violence is often challenging for healthcare organizations. Increasing concerns about a rise in incivility has the potential to diminish organizational trust and threaten safety and quality of care. This webinar will describe the development of escalation management training that supports colleagues in maintaining a culture of safety that preserves the caring
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Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement
Words Matter: The Transformative Power of Language for Empowering Care
The words you use with colleagues and clients/patients from initial engagement through every level of patient-centered care can have a profound impact on the patient experience and impact understanding, adherence to treatment regimens, and recovery. Which part of a person are you addressing, which aspect of the human brain are you seeking to engage, and
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Culture & Leadership | Staff & Provider Engagement
Volunteer Services + Patient Experience = A Winning Team
Volunteers do a lot to improve services for our patients but in the past patient experience and volunteer teams have worked independently. This webinar will discuss the importance of building stronger relationships between these two teams and showcase how Sharp Grossmont Hospital documents and quantifies volunteer activities. Learning Objectives – Identify how volunteer programs can
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