Learning Bite
Showing 97–112 of 143 results
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Culture & LeadershipSocial Responsibility and Community Engagement as part of Human Experience
Marcelo Alvarenga, MD, MSc, CPXP, Chief Experience Officer at Hospital Sírio-Libanês, Brazil, shares his thoughts on the work they are doing related to Public Health and Community Engagement and how they view their relationship to the concept of Patient & Human Experience in a global perspective.
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Culture & LeadershipStandardized Practices: How to Improve Medication Communication with Patients
Takiya Revis-Benjami B.S.P.H., M.B.A., H.M.A., Manager of Patient Experience at John Hopkins Bayview Medical Center, shares how their strategy to enhance existing inpatient medication communication practices contributed to the hospital’s ability to provide patients with an exceptional experience.
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Patient Family & Community Engagement | Staff & Provider EngagementStanding Up for the Workforce: Seven Considerations for Patients and Families
In today’s challenging healthcare environment, healthcare workers often face incivility and physical violence that threaten their safety and well-being. “Standing Up for the Workforce” offers seven actions that patients and families can take to address this reality. Presented by a member of the Global Patient and Family Advisory Board, this learning bite calls on us
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Staff & Provider EngagementStrength-Based Observations
Tiffany Christensen, CPXP, Vice President, Experience Excellence at The Beryl Institute, shares the values of strength-based observations to help alleviate workplace burnout.
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Staff & Provider EngagementStrengthening Medical Staff Engagement and Performance Engagement through Caring
Jeremy Blanchard MD, MMM, CPE, Chief Medical Officer at Language of Caring, shares how investing in your medical staff and assuring their development of the advanced competency of communication is key to achieving an excellent patient experience and reversing the trend of greater professional burnout.
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Innovation & TechnologyTechnology and the Promise of a Precise, Personalized Patient Experience
Technology has evolved to truly enhance patient care. Today, AI-driven tools allow patients to track wait times, request comfort items, and give real-time feedback, all through their phones. This “precision engagement” improves satisfaction and outcomes, as hospitals can respond more quickly to patient needs. In this learning bite, Vital shares how these technologies also enhance
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Culture & LeadershipThe 3 Keys to Transforming Care Delivery
Michelle Giarrusso, Director, PFCC Innovation Center of UPMC, addresses a quality improvement initiative aimed at improving patient satisfaction, outcomes and reducing costs. To deliver value to patients and families, healthcare leaders must learn how to sustain improvement efforts by focusing on three fundamental elements of care delivery.
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Patient Family & Community EngagementThe Art and Science of Leadership Rounding
Katie Haifley, CPXP, Co-founder COO/CMO, Nobl Health shares how leadership rounding on patients can have a profound impact on a patient’s experience when a leader builds a relationship with the patient based on empathy, respect and trust.
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Culture & LeadershipThe Art of Empathetic Listening
Tony Padilla, Chief Experience Officer at UCLA Health System, focuses on the importance of creating and sustaining trusting relationships in healthcare by developing empathetic listening skills. Tony discusses two outcomes to utilize in interactions with patients and their families, employees and colleagues.
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Culture & LeadershipThe Basis of Useful Coaching: Effective Feedback
Calvin Chou MD, Professor of Clinical Medicine, University of California, San Francisco and Faculty, American Academy on Communication in Healthcare, discusses how enhancing provider communication skills is one of the most direct ways to improve patient experience and provides some evidence-based tips on sharing feedback most effectively.
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Staff & Provider EngagementThe Benefits of Partnering a Physician with Patient Advocacy
Partnering a physician with patient advocacy can be a catalyst for cultural transformation, as seen at Ochsner Health. This innovative collaboration fostered transparency, enhanced communication, and strengthened trust between physicians and patient advocates. By valuing perspectives from both sides, the new partnership led to improved experiences for patients, families, and healthcare providers alike. Interested in
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Culture & LeadershipThe Changing Language of Burnout
Stephanie “Stevi” Shively, PhD, Medical Burnout and Traumatization Consultant, discusses the current language surrounding clinician “burnout” and suggests more inclusive and actionable terminology. She also argues that clinician distress is prevalent across the healthcare disciplines and that the collective focus should be expanded to include allied health professionals and other healthcare workers.
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Culture & LeadershipThe Critical Role of Leadership
Deanna Frings, Director, Learning & Professional Development, The Beryl Institute, discusses how leadership is a primary driver of success in supporting an organization’s experience efforts and offers three ways essential leaders can create the best experiences for their staff, patient and families.
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Culture & LeadershipThe Hard Truth about Accountability
Dorothy Sisneros, Partner, Language of Caring discusses the struggle to maintain accountability when leaders fail to hard wire patient experience best practices or have changes in focus, which results in lack of accountability, waste in money and lost time. In order to create the exceptional patient, family and staff experience, Dorothy shares six key elements
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Culture & LeadershipThe Importance of Shared Definitions to Advance DEI Efforts
Dr. Rhae-Ann Booker, PhD, Vice President of Diversity, Equity and Inclusion at University of Michigan Health – West shares the importance of shared definitions to limit confusion and division and provides a glossary of core terms to improve the inclusion conversation.
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Culture & LeadershipThe Key to Showing Compassion to Others: Offering Kindness to Ourselves
Allison Chrestensen, MPH, OTR/L with Tandem Healthcare Solutions explains how showing ourselves kindness through Mindful Self-Compassion, we may discover that we’re more able to show compassion to others, even when things don’t turn out perfectly.
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