Strength-Based Observations
Published June 8, 2022
Tiffany Christensen, CPXP, Vice President, Experience Excellence at The Beryl Institute, shares the values of strength-based observations to help alleviate workplace burnout.
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Staff & Provider Engagement
Champions of Communication: Improving PX by Empowering Teams through Education
Published October 16, 2025
By Breanna Fuller At BJC Medical Group, the PX Champions Program is an extension of our five-person team, enhancing our ability to impact more than 150 practices we support on a weekly and monthly basis through education, activities, discussions, and follow-ups. Our initial three months of the program during Q4 of 2024 focused on developing
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Staff & Provider Engagement
Transforming Care from the Inside Out: The Impact of Peer Coaching on Provider Well-Being and Patient Experience
Published June 26, 2026
Learn how Dartmouth Health is transforming care from the inside out through peer coaching. Jason Vallee, PhD, explores how supporting provider well-being through a structured coaching program improves engagement, reduces burnout, and enhances the patient experience.
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Staff & Provider Engagement
Transforming Healthcare Experience for Deaf Persons: Four Examples Why In-Person Interpreters are Essential
Published July 23, 2025
This Learning Bite explores the critical importance of in-person interpreters over Video Remote Interpreting (VRI) for Deaf individuals in healthcare settings. Through four real-world examples, Chelsea Elertson demonstrates how live interpreters can provide essential accommodations as a Deaf person that technology-based solutions could not reliably deliver.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events