The Hard Truth about Accountability
![](https://theberylinstitute.org/wp-content/uploads/2022/12/The-Hard-Truth-about-Accountability.jpg)
Dorothy Sisneros, Partner, Language of Caring discusses the struggle to maintain accountability when leaders fail to hard wire patient experience best practices or have changes in focus, which results in lack of accountability, waste in money and lost time. In order to create the exceptional patient, family and staff experience, Dorothy shares six key elements to achieving strong accountability among healthcare teams and leaders.
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