Connection Calls
Showing 33–48 of 78 results
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Staff & Provider EngagementMaking Emotional Wellness a Priority: How Volunteers and Volunteer Professionals Impact an Environment of Wellness
Connection Calls provide opportunity for networking and idea sharing with peers. In addition to a discussion on a pre-announced topic, each call includes time for general discussion on the issues relevant to the community.
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Innovation & Technology | Policy & MeasurementMeasurement in the Ambulatory Care Environment
This connection call discusses measurement tools, how the recent update to OAS CAHPS may have changed survey collection strategies and ways organizations are distributing their survey data.
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Innovation & Technology | Policy & MeasurementMeasurement, Scorecards and Data
This connection call discusses measurement tools, how the recent update to OAS CAHPS may have changed survey collection strategies and ways organizations are distributing their survey data.
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Policy & MeasurementMeasuring Volunteer Impact
We know that our volunteers make a huge difference in our organizations every day…but how do you show that? It can be challenging to assign hard data to work done with the heart, but those statistics can help illustrate that impact in a more meaningful way to your audience.
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Onboarding and Recruitment
Recruitment and Onboarding were often top of mind pre-COVID but are even more so now! Listen to volunteer management leaders to discuss and share best practices including virtual versus in-person.
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Infrastructure & Governance | Quality & Clinical ExcellencePatient Advocacy Community Connection Call: Disruptive Behavior Response Plan
Disruptive behavior undermines the relationships, communication, and teamwork needed to provide high-quality patient care. To promote a culture of safety, health care organizations must address the problem of behaviors that threaten the performance of the health care team. Join the Patient Advocacy Community for an opportunity to discuss disruptive behavior response plans. Connection Calls are
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Infrastructure & Governance | Patient Family & Community Engagement | Policy & Measurement
Patient Advocacy Community Connection Call: Effective Practices for Complaint and Grievance Recording and Reporting
In the ever-evolving landscape of healthcare, patient relations play a crucial role in ensuring a positive patient experience. Effective complaint and grievance recording and reporting are fundamental components of this process, directly impacting patient satisfaction, trust, and overall care quality. Join the Patient Advocacy Community for an insightful discussion of effective practices for managing patient
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Culture & Leadership | Patient Family & Community Engagement | Quality & Clinical Excellence
Patient Advocacy Community Connection Call: Leader Rounding
This Patient Advocacy Community Connection Call focused on leader rounding as a follow-up to the webinar, Leader Rounding: A Proactive Approach to Improve Experience, held on October 10, 2023. *Please note: Calls do not provide patient experience education credit (PXE).
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Staff & Provider Engagement
Patient Advocacy Community Connection Call: Promoting a Culture of Collaboration and Teamwork
2pm ET / 1pm CT / 12pm MT / 11am PT – In today’s complex healthcare landscape, cultivating a collaborative spirit across different departments is crucial for providing high-quality patient care and organizational success. Join the Patient Advocacy Community for an opportunity to discuss how to break down silos and promote teamwork. All participants are
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Patient Advocacy Community Connection Call: Protecting Mental Health
2pm ET / 1pm CT / 12pm MT / 11am PT – Please join our Patient Advocacy Community (PAC) for an opportunity for networking and idea sharing with your peers. This quarter’s call will focus on protecting mental health, dealing with behavior challenges, and trauma informed care. All participants are encouraged to contribute to the
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Patient Advocacy Community Connection Call: Service Recovery at the Point of Care
Service recovery involves identifying and rectifying instances where patients’ expectations or experiences fall short. Whether it’s a miscommunication, a mistake, or an unmet need, service recovery aims to turn negative experiences into positive ones, ultimately improving patient satisfaction and loyalty. Join the Patient Advocacy Community for an opportunity to discuss service recovery at the point
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Patient Advocacy Community Connection Call: Supporting Patient Advocates
Listen as members of the Patient Advocacy Community (PAC) discuss the topic of supporting patient advocates. *Please note: Connection Calls do not provide patient experience education credit (PXE).
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Patient Family & Community Engagement | Quality & Clinical Excellence
Patient Advocacy During COVID-19 – The Evolving Role of The Patient Advocate
Connection Calls provide opportunity for networking and idea sharing with peers. In addition to a discussion on a pre-announced topic, each call includes time for general discussion on the issues relevant to the community.
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Pediatric Community Connection Call: Emergency Room Ambassador Program
Listen as our Pediatric Community discuss how you can implement a program that supports your emergency room operations. The conversation will include how to leverage your current staff, structure major responsibilities, and share best practices from leading organizations. Connection Calls do not provide patient experience education credit (PXE).
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Pediatric Community Connection Call: Patient Emotional Safety in Pediatric Healthcare
Listen as our Pediatric Community discuss patient emotional safety in pediatric healthcare.. Connection Calls do not provide patient experience education credit (PXE).
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Staff & Provider EngagementPhasing Volunteers Back (Addressing Safety, Training and Recruiting)
Connection Calls provide opportunity for networking and idea sharing with peers. In addition to a discussion on a pre-announced topic, each call includes time for general discussion on the issues relevant to the community.
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