Connection Calls
Showing 33–48 of 77 results
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Innovation & Technology | Policy & Measurement
Measurement in the Ambulatory Care Environment
This connection call discusses measurement tools, how the recent update to OAS CAHPS may have changed survey collection strategies and ways organizations are distributing their survey data.
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Innovation & Technology | Policy & Measurement
Measurement, Scorecards and Data
This connection call discusses measurement tools, how the recent update to OAS CAHPS may have changed survey collection strategies and ways organizations are distributing their survey data.
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Policy & Measurement
Measuring Volunteer Impact
We know that our volunteers make a huge difference in our organizations every day…but how do you show that? It can be challenging to assign hard data to work done with the heart, but those statistics can help illustrate that impact in a more meaningful way to your audience.
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Onboarding and Recruitment
Recruitment and Onboarding were often top of mind pre-COVID but are even more so now! Listen to volunteer management leaders to discuss and share best practices including virtual versus in-person.
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Infrastructure & Governance | Quality & Clinical Excellence
Patient Advocacy Community Connection Call: Disruptive Behavior Response Plan
2pm ET / 1pm CT / 12pm MT / 11am PT – Disruptive behavior undermines the relationships, communication, and teamwork needed to provide high-quality patient care. To promote a culture of safety, health care organizations must address the problem of behaviors that threaten the performance of the health care team. Join the Patient Advocacy Community
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Culture & Leadership | Patient Family & Community Engagement | Quality & Clinical Excellence
Patient Advocacy Community Connection Call: Leader Rounding
This Patient Advocacy Community Connection Call focused on leader rounding as a follow-up to the webinar, Leader Rounding: A Proactive Approach to Improve Experience, held on October 10, 2023. *Please note: Calls do not provide patient experience education credit (PXE).
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Staff & Provider Engagement
Patient Advocacy Community Connection Call: Promoting a Culture of Collaboration and Teamwork
2pm ET / 1pm CT / 12pm MT / 11am PT – In today’s complex healthcare landscape, cultivating a collaborative spirit across different departments is crucial for providing high-quality patient care and organizational success. Join the Patient Advocacy Community for an opportunity to discuss how to break down silos and promote teamwork. All participants are
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Patient Advocacy Community Connection Call: Protecting Mental Health
2pm ET / 1pm CT / 12pm MT / 11am PT – Please join our Patient Advocacy Community (PAC) for an opportunity for networking and idea sharing with your peers. This quarter’s call will focus on protecting mental health, dealing with behavior challenges, and trauma informed care. All participants are encouraged to contribute to the
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Patient Advocacy Community Connection Call: Service Recovery at the Point of Care
Service recovery involves identifying and rectifying instances where patients’ expectations or experiences fall short. Whether it’s a miscommunication, a mistake, or an unmet need, service recovery aims to turn negative experiences into positive ones, ultimately improving patient satisfaction and loyalty. Join the Patient Advocacy Community for an opportunity to discuss service recovery at the point
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Patient Advocacy Community Connection Call: Supporting Patient Advocates
Listen as members of the Patient Advocacy Community (PAC) discuss the topic of supporting patient advocates. *Please note: Connection Calls do not provide patient experience education credit (PXE).
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Patient Family & Community Engagement | Quality & Clinical Excellence
Patient Advocacy During COVID-19 – The Evolving Role of The Patient Advocate
Connection Calls provide opportunity for networking and idea sharing with peers. In addition to a discussion on a pre-announced topic, each call includes time for general discussion on the issues relevant to the community.
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Pediatric Community Connection Call: Emergency Room Ambassador Program
Listen as our Pediatric Community discuss how you can implement a program that supports your emergency room operations. The conversation will include how to leverage your current staff, structure major responsibilities, and share best practices from leading organizations. Connection Calls do not provide patient experience education credit (PXE).
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Pediatric Community Connection Call: Patient Emotional Safety in Pediatric Healthcare
Listen as our Pediatric Community discuss patient emotional safety in pediatric healthcare.. Connection Calls do not provide patient experience education credit (PXE).
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Staff & Provider Engagement
Phasing Volunteers Back (Addressing Safety, Training and Recruiting)
Connection Calls provide opportunity for networking and idea sharing with peers. In addition to a discussion on a pre-announced topic, each call includes time for general discussion on the issues relevant to the community.
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Physician Community Connection Call – Three Ways Physicians are Elevating PX
12:00pm ET / 11:00am CT / 10:00am MT / 9:00am PT – Physicians are being called on by their leadership to help lead efforts to improve patient and family experience but often without giving the doctors the proper tools and resources to do it. We want to fill that gap. Members of The Beryl Institute’s
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Staff & Provider Engagement
Physician PX Scorecards: Motivating with Transparent Comparisons
Dr. Taylor Sewell, Medical Director of Patient Experience, shares a new performance scorecard program for providers at NewYork-Presbyterian. This mini-webinar explains the data used to develop the scorecard and how these metrics are helping to shape their provider-led patient experience strategy.
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