With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction.
To learn more about our solutions for health providers, visit www.nice.com/solutions/healthcare.
Increase patient access and personalization for better patient engagement. Through integration with your electronic health record system (EHR) and other existing systems, CXone improves the patient experience by connecting all interactions along the care journey, giving you a complete picture of the patient experience, driving better patient engagement for better patient outcomes.
Optimize and protect staff time while increasing patient access. With AI capabilities specifically tailored for consumer experiences, Enlighten AI combines the latest generative AI technology and CXone’s vast array of consumer interaction data. Engage, predict, and take actions to improve agent empowerment, consumer experiences, and operational excellence.
We realize your primary concerns are your patients, your employees, and results. NICE Value Realization Services is here to ensure you thrive from Day 1 to long after Go Live. We’ll ensure your people are fully comfortable with your new solution and that you are positioned for long-term success.
Contact Center Manager, Clear Choice
Director of Contact Center Operations, BAYADA Home Health Care
Executive Director, Patient and Family Experience
Grady Health
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