CPXP Prep Course

How do I access the CPXP Prep Course?

Access details will be emailed once your registration is confirmed and payment is received. Please allow one business day for account activation.

How long will I have access to the CPXP Prep course?

The course will be accessible from the PXLearning site for one year from the date of enrollment regardless of your exam window.

Will completing the prep course guarantee that I pass the CPXP Exam?

While the CPXP Preparation Course provides a comprehensive review of the knowledge in the four domains of the CPXP classification system, completion of the course (as with any preparation method) does not guarantee a passing score on the CPXP Exam.

Is there a separate study guide available for the CPXP Exam?

There is no separate study guide available for purchase from The Beryl Institute. However, the CPXP Prep Course includes a list of helpful resources for exam preparation. Additionally, the CPXP Handbook provides the full classification system and a list of recommended references.

How do I join a study group?

The Credentialing Center offers a CPXP Candidate Work Group during each exam preparation window. Once your exam application is approved, you’ll be invited to join this group, where you can connect with fellow candidates, share resources, and form study groups. Participation is included in your exam application fee.

Is the CPXP exam fee included in the cost of the prep course?

No, the CPXP exam fee is not included in the cost of the prep course. The CPXP Preparation Course is optional and separate from the exam, and completing it is not required to apply for or take the exam. To apply to take the exam, visit the Credentialing Center.

Is there a practice exam available for the CPXP Exam?

The Credentialing Center offers an online CPXP practice exam for the fee of $50. The practice exam is available to any potential CPXP exam candidate and consists of 50 multiple choice questions that reflect the 4 domains of the CPXP exam.

Do you offer a group rate for CPXP Prep?

Groups of five (5) or more from one organization can receive $50 off the corresponding member or non-member price when purchased together on one invoice. 

What is the refund policy?

Since the CPXP Prep Course includes digital materials accessible from the PXLearning site, transfers to another person and/or refunds will not be issued once you have logged into the site.

A cancelled registration may be eligible to receive a full refund less $50 for the service fee if the request is received in writing to The Beryl Institute at pxlearning@theberylinstitute.org within 14 days of registration as long as the registrant has not accessed the site. Cancellation requests received after 14 business days will not be refunded.

Can I transfer the registration to or substitute another individual from my organization?

A transfer credit for the purchased course may be granted to the organization and used by another individual within the organization if the PXLearning site has not been accessed by the original registrant. Substitutions are not allowed once the site has been accessed.

PX 101

What is PX 101?

PX 101 is a foundational toolkit that helps healthcare organizations build patient experience knowledge and skills across all staff. It includes materials and activities to support discussions on what patient experience is and how every role contributes to experience excellence.

Who Developed PX 101?

PX 101 was developed with input from the patient experience community through focus groups and guided by subject matter experts. It’s designed using proven adult learning principles to ensure practical, effective content.

What's included in PX 101

PX 101 includes up to 3.5 hours of customizable, in-person, facilitator-led content, plus reinforcement tools. It’s designed to align with your organization’s branding and culture and should be integrated into your broader patient experience efforts for maximum impact. The toolkit consists of the following components:

• Resource Overview
• Classroom Sessions (7) – PowerPoints, Facilitator Notes, and Participant Handouts
• Reinforcement Whiteboard Videos (7) 
• Guide for Leaders (Includes reinforcement follow-up activities)

PX 101 includes three on-demand learning SCORM files, known as Introduction to Patient Experience, to load into your organization’s learning management system (LMS) providing flexibility and accessibility to deepen your staff’s understanding of patient experience at their own pace. Each module provides 20-30 minutes of storytelling, reflection and quick activities to keep your workforce engaged. 

On-demand modules: 

• What is Patient Experience? 
• The Ripple Effect of Patient Experience 
• Connecting to Your Purpose 

To help you get started, The Beryl Institute provides a 30-minute implementation session to support those preparing to deliver/facilitate PX 101. 

Who is PX 101 for?

PX 101 is for all team members, clinical and non-clinical, across any healthcare setting. It supports both new and experienced staff as part of a broader strategy to strengthen patient experience excellence.

Do I have to be a member to purchase PX 101?

No, you don’t need to be a member to purchase PX 101. However, members and organizational members receive discounted pricing and access to additional resources to support patient experience training.

How do I access PX 101 after purchase?

Access details will be emailed once your registration is confirmed and payment is received. Please allow one business day for account activation.

What are the customization capabilities of PX 101?

PX 101 offers up to 3.5 hours of content that can be tailored to your care setting, branding, and culture. You can add your logo and customize slides with your own models or data, with guidance provided throughout.

Can the content be integrated into a learning management system (LMS)?

While the 7 sessions are designed as facilitator led education and not formatted to be delivered as a stand-alone on-demand module(s), the file formats of the resources included are PDFs, PowerPoints and Word documents which can technically be uploaded into any LMS. These are not plug and play materials.

PX 101 includes three on-demand learning SCORM files, known as Intro to PX, to load into your organization’s learning management system (LMS) providing flexibility and accessibility to deepen your staff’s understanding of patient experience at their own pace. Each module provides 15-20 minutes of storytelling, reflection and quick activities to keep your workforce engaged. This requires the ability to load SCORM files into the organization’s LMS with the assistance of your IT or Learning Teams. 

Where or how would I use the on-demand Intro to PX modules?

The intention is that Intro to PX be shared broadly across your organization with all roles and departments. Since every person in a healthcare organization impacts patient experience--the ones who interact with patients and those who don’t--we recommend Intro to PX be accessible to your entire workforce. Some organizations may choose to use Intro to PX as part of the new employee orientation process or pre-work prior to attending a PX 101 session. As you customize your patient experience efforts to fit your organization’s culture and current education delivery methods, consider how best to “plug in” Intro to PX to PX 101 or an existing process or program. 

Who is best to lead and/or facilitate PX 101 at my organization?

PX 101 can be led by anyone with basic facilitation skills and some knowledge of your patient experience efforts. The resource includes everything needed - PowerPoint slides and a detailed Facilitator Guide - to support consistent, engaging delivery. Multiple facilitators can be involved to fit your team’s needs.

Does the purchase of PX 101 include implementation or “train the trainer” support from The Beryl Institute?

To help you get started, The Beryl Institute provides a 30-minute implementation session to support those preparing to deliver/facilitate PX 101.

Does PX 101 offer Patient Experience Continuing Education Credits (PXEs)?

No, PX 101 does not offer PXE credits due to its customizable format and flexible use. However, organizations may apply to offer PXE credit by reviewing the eligibility requirements through the Credentialing Center.

What is the refund policy for PX 101?

PX 101 is a digital toolkit of materials accessible using a link to download the materials from the PXLearning website. Refunds are not issued for digital resources once you have accessed the site. 

You may be eligible for a full refund minus a 5% service fee if the request is received in writing to The Beryl Institute at pxlearning@theberylinstitute.org within 14 days of registration as long as you have not accessed the site. Refund requests received after 14 business days will not be refunded.