We’re excited to bring back some of the most meaningful moments from ELEVATE PX 2025.
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This is your chance to revisit key conversations, explore new strategies, and stay grounded in what matters most—the human experience in healthcare.
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Leveraging Metrics to Demonstrate Volunteer Impact
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Debbie Garrett, Program Coordinator, Volunteer Services and Special Events, St. Jude Children’s Research Hospital
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Connecting Compassion for Patients with Health Care Worker Wellbeing
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Kathy Saldana, CPXP, Patient Experience Advisor, Baptist Health Care
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September 11, 2025 2 PM ET
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ED Patient Loyalty Scores Nearly Double Through an Innovative Patient Navigator Role
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Allison Shuttz, Chief Nursing Officer, Thomasville Medical Center, Novant Health
Sidney Yates, Patient Experience Advisor, Novant Health
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September 25, 2025 2 PM ET
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ONE Sutter Experience of Care, a 3-Step Communication Standard
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Carole Adell, MHROD | Director, Experience of Care, Sutter Health
Debbie Young, BSHA, CPXP | Experience of Care Improvement Consultant, Sutter Health
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September 30, 2025 2 PM ET
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Engaging Children and Youth in Healthcare: A Developmental Approach
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Alexa Petta, Child Life Specialist, The Hospital for Sick Children (SickKids)
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PFAC Restructure: Expanding Councils, Enhancing Quality, Securing Leader Buy-In
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Fred Freeman, Executive Chair, Tampa General Hospital Patient and Family Advisory Council
Sarah Jones-Chambers, Advisor, Executive Co-Chair, Tampa General Hospital
Amber Washington, Patient Advisory Coordinator, Tampa General Hospital
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Building Cognitive-Based Compassion into Service Recovery Training
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Maria Fernandez, Director of Patient Experience, Emory Johns Creek Hospital
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Enhancing Provider Communication with the CURO Conversations Model
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Kate Clark, Nurse Practitioner, Cone Health
Donald Wickline, Medical Director for Patient Experience, Cone Health
Lillian Wright, Sr. Patient Experience Manager, Cone Health
Marlee Foster, Sr. Patient Experience Manager, Cone Health
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November 20, 2025 2 PM ET
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At the Ready! An Innovative Volunteer Float Pool and Its Positive Ripple Effects
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Shari Kaplan, LCSW | Senior Director, Volunteer Services, Mount Sinai Health System
Dana Kuefner, LMSW, CAVS, CVA | Director, Department of Volunteer Services, Mount Sinai Hospital
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Inclusive Perspectives: Diversifying Patient and Family Advisory Councils
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Matthew Masakayan, MHA, CPXP | Patient Experience Performance Advisor, Inova Health System
Grace Reed, MHA, CPXP | Patient Experience Program Manager, Inova Health System
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