Champions of Change: Improving PX by Focusing on the Three “Controllables”
Published January 20, 2026
At BJC Medical Group, our PX Champions program is an extension of our...
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Innovation & Technology | Staff & Provider Engagement
Creating Human Connection through Artificial Intelligence
Published January 20, 2026
PXE Credit Available
Explore how Mayo Clinic uses artificial intelligence (AI) to strengthen communication and empathy in...
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Innovation & Technology | Patient Family & Community Engagement
Transforming Patient Care: Expanding Equitable Language Access with AI Across Every Touchpoint
Published January 15, 2026
Sponsored Content
PXE Credit Available
Complimentary - Clear communication is essential for equitable care, but for the approximately 25 million...
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AI in Healthcare Experience: Reflections from a Physician
Published January 14, 2026
Dr. Jamie Colbert, a hospitalist at Mass General Brigham and Chief Medical Officer of...
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Staff & Provider Engagement
Navigating the Journey: Mapping the Highs and Lows of Experience
Published January 9, 2026
At St. Jude Children's Research Hospital, patient journey mapping helps teams see care through...
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When Integration Tightens Too Much: Patient Experience with Physician Communication and Overall Hospital Ratings in U.S. Acute Care Hospitals
Published January 7, 2026
This grant-funded research report from The University of Texas Health Center at Houston offers...
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Staff & Provider Engagement
Physician Empathy: Improving Patient Experience through Listening and Understanding
Published December 22, 2025
By Jackie-Meyers Thompson
Question: “Doctor, my back is hurting. It started about two weeks...
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Staff & Provider Engagement
The Happiness Advantage: Reenergizing Healthcare Teams to Improve Patient Experience
Published December 18, 2025
In this Learning Bite, Jenn Wells shares how Hancock Health follows the principles from...
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Innovation & Technology
PX Pulse: The Price of Care and the Promise of AI – December 2025
Published December 10, 2025
The latest PX Pulse report shows that Americans are increasingly concerned about the cost...
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Reflections on White Paper: Defining and Advancing the Use of AI in Healthcare Experience
Published December 10, 2025
By: Jamie Colbert, MD, MBA
I chose to become a physician for...
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The Triad That Defines High-Quality Care: Quality, Safety, and Patient Experience
Published December 9, 2025
J.R. Labbe, CEC
Co-Founder, CCO, Executive Coach
CSE Leadership, LLC
Nicole Kirchhoffer...
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Culture & Leadership | Patient Family & Community Engagement
Inclusive Perspectives: Diversifying Patient and Family Advisory Councils
Published December 4, 2025
PXE Credit Available
Understanding that diversity and inclusivity within Patient and Family Advisory Councils (PFACs) are crucial...
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Quality & Clinical Excellence
From Myths to Truths: Reframing Physician Perceptions of Patient Experience
Published December 3, 2025
This publication takes an honest and evidence-based look at some of the most common...
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Staff & Provider Engagement
Assessing the Need for a Digital Pre-Visit Tool to Enhance Prenatal Care Preparedness and Satisfaction
Published November 30, 2025
A new mixed-methods study shows that preparedness—not parity or other factors—is the strongest predictor...
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