Reducing LWBS Through Operational Excellence in the ED

Explore how a multidisciplinary team improved Emergency Department flow, communication, and patient experience. By addressing inefficiencies through collaborative redesign, the initiative achieved a sustained drop in “left without being seen” (LWBS) and better patient feedback. This webinar offers data-driven, replicable methods to optimize operations and enhance the ED experience for both staff and patients.

Speakers:
-Brittany Kiteley | Director, Operational Excellence, UNC Pardee
-Robert Ombres | Director, Emergency Department, UNC Pardee

Learning Objectives:
-Identify key drivers of patient dissatisfaction and LWBS in the Emergency Department using data and patient feedback.
-Apply process improvement tools to redesign ED workflows and enhance communication across multidisciplinary teams.
-Develop strategies to implement and sustain operational changes that improve patient experience and throughput in high-acuity settings.

Non-members can purchase webinars at a cost of $49 each.