Change Leadership: Five Tactics to Make Best Practices Stick

Complimentary PX Marketplace Webinar – 11:00 AM PT / 2:00 PM ET / 7:00 PM London – Change in healthcare is inevitable – and often challenging. Yet it’s essential for sustaining the patient experience behaviors and practices that matter most to patients and for bringing meaning and joy to the work of healthcare professionals. Change feels even harder when patient experience best practices fall short because real world circumstances and barriers get in the way. Join this webinar to learn five practical tactics that help patient experience best practices truly stick. You’ll gain insights that make it easier to lead teams through change and support teams in doing the right thing consistently. You’ll leave with a renewed perspective and a clearer path to lasting improvement.

Speaker: Toya Gorley, Strategic Advisor, PX | NRC Health

Learning Objectives:
-Identify five practical tactics that help patient experience best practices stick over time.
-Explain why effective change leadership is essential to sustaining patient experience behaviors that matter most to patients and care teams.
-Describe common barriers that prevent patient experience best practices from consistently taking hold in real-world healthcare environments.

*PX Marketplace webinars are complimentary. Your registration will opt you in to receive a one-time email follow-up from the sponsoring organization.

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