Transforming Care from the Inside Out: The Impact of Peer Coaching on Provider Well-Being and Patient Experience
Published June 26, 2026
Learn how Dartmouth Health is transforming care from the inside out through peer coaching. Jason Vallee, PhD, explores how supporting provider well-being through a structured coaching program improves engagement, reduces burnout, and enhances the patient experience.
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Patient Family & Community Engagement | Staff & Provider Engagement
What Does Excellent Look Like?
Published July 15, 2025

This webinar explores how connection and communication directly impact the human experience in healthcare. Through the lens of “What Does Excellent Look Like?”, we’ll share a practical staff activity that uses a communication framework to identify and reinforce behaviors that reflect excellence. Participants will learn how to define effective versus ineffective communication, discuss what “excellence”
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Staff & Provider Engagement
The Hand We Hold: Reflections on Empathetic Practice in Medicine
Published November 12, 2025
In this narrative, I reflect on an early clinical encounter that reshaped my understanding of what it means to provide patient-centered care. As a medical student, I entered the exam room with a preset algorithm of what to say and how to act. Yet, when faced with a patient whose suffering could not be measured
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Culture & Leadership | Patient Family & Community Engagement | Staff & Provider Engagement
The “What Matters to You” Movement: Fostering Sustainable Change in Healthcare
Published June 3, 2025

Complimentary – Are you curious about how to ignite a movement within your organization that enhances care quality and workforce well-being and delivers a return on investment? Inspired by the global What Matters to You (WMTY) movement, this webinar will showcase successful improvement initiatives that have led to better quality outcomes, increased joy in work,
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