Transforming Care from the Inside Out: The Impact of Peer Coaching on Provider Well-Being and Patient Experience
Published June 26, 2026
Learn how Dartmouth Health is transforming care from the inside out through peer coaching. Jason Vallee, PhD, explores how supporting provider well-being through a structured coaching program improves engagement, reduces burnout, and enhances the patient experience.
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Staff & Provider Engagement
Triad: A Novel Team Structure Pilot and its Impact on Patient Experience in the Pediatric Emergency Department
Published November 12, 2025
Introduction: Patient experience is inextricably tied to effective communication between the care team and patient. Published trials designed to improve communication and therefore patient experience in the pediatric emergency department setting are lacking. Methods: This is a novel care team reorganization in a single tertiary care pediatric emergency department. A Triad team consisted of a
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Staff & Provider Engagement
State of HX 2025: Thriving in the Face of Change
Published July 30, 2025

We’re pleased to announce the release of The State of Human Experience 2025: Thriving in the Face of Change. Now in its eighth edition, this biennial report offers a clear look at how the patient experience field continues to grow and adapt amid today’s healthcare challenges. Key findings include: 79% of organizations now have a
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Staff & Provider Engagement
From Forgotten to Heard: Improving Patient Care in Overcrowded EDs
Published August 7, 2025

After a difficult ED stay, patient advisor Joe helped drive improvements at Tampa General Hospital. With input from PFAC and the Inpatient Hold Steering Committee, changes like comfort kits and 24-hour rounding transformed hallway care. On his next visit, Joe felt heard and cared for.
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