With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction.
Increase patient access and personalization for better patient engagement. Through integration with your electronic health record system (EHR) and other existing systems, CXone improves the patient experience by connecting all interactions along the care journey, giving you a complete picture of the patient experience, driving better patient engagement for better patient outcomes.
NICE Enlighten AI
Optimize and protect staff time while increasing patient access. With AI capabilities specifically tailored for consumer experiences, Enlighten AI combines the latest generative AI technology and CXone’s vast array of consumer interaction data. Engage, predict, and take actions to improve agent empowerment, consumer experiences, and operational excellence.
NICE Value Realization Services
We realize your primary concerns are your patients, your employees, and results. NICE Value Realization Services is here to ensure you thrive from Day 1 to long after Go Live. We’ll ensure your people are fully comfortable with your new solution and that you are positioned for long-term success.
“With CXone, we’re far more efficient than we’ve ever been. Now we can handle higher call volumes in-house rather than outsourcing them.”
Sonja Villalobos
Contact Center Manager, Clear Choice
“Our fast growth would be impossible to handle without CXone. It’s the backbone of everything we do, and has been integral to our success.”
Martin Jones
Director of Contact Center Operations, BAYADA Home Health Care
“It provides a level of transparency, in real time, we’ve never had. Frontline staff and leaders beyond patient experience use patient feedback to improve things.”
Michele Pirkle MBA, CPXP
Executive Director, Patient and Family Experience
Grady Health
The Beryl Institute does not play the role of broker between the organization and the resource provider, so please contact directly the organizations in the PX Marketplace to inquire about their offerings. The Beryl Institute is not responsible for the outcomes of any arrangements made between the two parties.
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