Disruptive behavior undermines the relationships, communication, and teamwork needed to provide high-quality patient care....
Some volunteer program leaders also manage job shadowing programs at their hospitals and clinics....
Service recovery involves identifying and rectifying instances where patients' expectations or experiences fall short....
Improving the patient experience has always been a primary reason for volunteers to serve...
Dr. Taylor Sewell, Medical Director of Patient Experience, shares a new performance scorecard program...
Dr. Mikelle Key-Solle, Pediatric Hospitalist, covers five themes physicians should consider when interacting with...
In this mini-webinar, Dr. Liza DiLeo Thomas, Medical Director of Patient and Provider Advocacy,...
During the connection call, we will delve into the fundamental principles of crafting a...
Welcoming young people to our organizations as Junior Volunteers not only provides them with...
This Patient Advocacy Community Connection Call focused on leader rounding as a follow-up to...
We know that our volunteers make a huge difference in our organizations every day…but...
Join our Ambulatory Care Community for a discussion on what and how organizations measure...
Listen as our Pediatric Community discuss how you can implement a program that supports...
Listen as members of the Patient Advocacy Community (PAC) discuss the topic of supporting...