Staff & Provider Engagement
Spiritual Care Connection Call – Demystifying Chaplaincy
Published June 10, 2026
Chaplaincy is often misunderstood, yet it plays a critical role in supporting patients, families,...
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Policy & Measurement
Volunteer Professionals Community Connection Call – Introducing the First Annual National Volunteer Services Data Dashboard
Published May 13, 2026
Volunteer programs are evolving rapidly, and leaders across the field are seeking meaningful data...
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Culture & Leadership | Patient Family & Community Engagement
Ambulatory Care Community Connection Call – Rounding Best Practices
Published October 29, 2025
While rounding is a well-established practice in acute care, ambulatory leaders continue to voice...
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Infrastructure & Governance
Connection Call: Aligning Volunteer Services and Patient Experience for Maximum Impact
Published September 24, 2025
We all know that the work that volunteers do in our organizations directly impacts...
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Quality & Clinical Excellence
Connection Call – Back to Basics: Five Priorities for Restoring Human-Centered Care
Published June 12, 2025
Watch the replay of an engaging panel discussion with four contributors to the featured...
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Infrastructure & Governance | Patient Family & Community Engagement | Policy & Measurement
Patient Advocacy Community Connection Call: Effective Practices for Complaint and Grievance Recording and Reporting
Published November 6, 2024
In the ever-evolving landscape of healthcare, patient relations play a crucial role in ensuring...
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Coordinating, Engaging, and Retaining Episodic Volunteers
Published October 2, 2024
As volunteer managers face increasing demand for flexible service opportunities, engagement of corporate/employee groups,...
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Infrastructure & Governance | Quality & Clinical Excellence
Patient Advocacy Community Connection Call: Disruptive Behavior Response Plan
Published September 11, 2024
Disruptive behavior undermines the relationships, communication, and teamwork needed to provide high-quality patient care....
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Staff & Provider Engagement
Volunteer Professionals Community Connection Call – Shadowing
Published August 6, 2024
Some volunteer program leaders also manage job shadowing programs at their hospitals and clinics....
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Patient Advocacy Community Connection Call: Service Recovery at the Point of Care
Published July 17, 2024
Service recovery involves identifying and rectifying instances where patients' expectations or experiences fall short....
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Environment & Hospitality
Volunteer Services and Patient Experience: Two Halves of the Same Goal
Published May 8, 2024
Improving the patient experience has always been a primary reason for volunteers to serve...
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Patient Family & Community Engagement
The Three W’s of Caring Communication: Who/What/Why
Published April 24, 2024
In this mini-webinar, Dr. Liza DiLeo Thomas, Medical Director of Patient and Provider Advocacy,...
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Patient Family & Community Engagement
Improving Communication: Patient and Family Centered Rounds
Published April 24, 2024
Dr. Mikelle Key-Solle, Pediatric Hospitalist, covers five themes physicians should consider when interacting with...
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Staff & Provider Engagement
Physician PX Scorecards: Motivating with Transparent Comparisons
Published April 24, 2024
Dr. Taylor Sewell, Medical Director of Patient Experience, shares a new performance scorecard program...
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