Innovation & Technology

Capturing Real-Time Feedback through Patient Text Messaging

Real-time feedback using digital technology allows an opportunity to improve the care experience of...

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Innovation & Technology | Policy & Measurement

Using Narrative to Illuminate and Improve Experience

Watch this webinar for an interactive discussion through a series of five mini-case studies...

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Innovation & Technology

How are the vibes? Patient and family experiences of rapport during telehealth calls in palliative care

Interactions with rapport are considered essential to palliative care and beneficial to patient outcomes....

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Innovation & Technology

QR Codes in the ED: A Digital Tool for Improving Experience

Stanford Health Care replaced a traditional survey with a digital tool to capture patient...

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Innovation & Technology

Patients’ and family caregivers’ experiences with a newly implemented hospital at home program in British Columbia, Canada: Preliminary results

The Hospital at Home (HaH) model of care, which enables the provision of acute-level...

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Innovation & Technology

Draws and windfalls: Comparing patient experiences in inpatient telehealth and non-telehealth acute care units

The global COVID-19 pandemic has challenged health care delivery in many ways. One solution...

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Innovation & Technology

Digital patient engagement at a perioperative surgical home implemented community hospital

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Innovation & Technology

Increasing Patient Safety with a Digital Hourly Rounding Solution

In this case study, read about how Bryan Medical Center moved from an outdated...

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Innovation & Technology | Policy & Measurement

Implementing the Most Significant Change Methodology: Measuring the Impact of Practice-Based Research and Innovation (PBRI) through a Self-Narrative

This paper explores the PBRI Innovation Fellowship, which provides an opportunity for health professionals...

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