Innovation & Technology

Breaking the Language Barrier in Epic: UMass Memorial Health Integrates LanguageLine for Equitable Care

Published February 6, 2026

UMass Memorial Health integrated one-click LanguageLine interpreter access directly into Epic, removing barriers that...

Innovation & Technology | Staff & Provider Engagement

Creating Human Connection through Artificial Intelligence

Published January 20, 2026

PXE Credit Available

Explore how Mayo Clinic uses artificial intelligence (AI) to strengthen communication and empathy in...

Innovation & Technology

PX Pulse: The Price of Care and the Promise of AI – December 2025

Published December 10, 2025

The latest PX Pulse report shows that Americans are increasingly concerned about the cost...

Innovation & Technology

Patient Experience Second Opinion: Expanded Telemed Simulation Broadens Inquiry of Health Care Provider Verbal and Nonverbal Communication Issues

Published November 12, 2025

In the quest to improve patient experience and health outcomes, the...

Innovation & Technology

Virtual Nurse Discharge: Improving Patient and Nurse Experience

Published November 12, 2025

This case study reviews the virtual discharge nurse (VDN) process and...

Innovation & Technology

Leading through Partnership: Development of a Hospital Wide Family Centered Care Collaborative

Published November 12, 2025

Though it has been widely recognized that systematic patient and family engagement plays a...

Innovation & Technology

Defining and Advancing the Use of AI in Healthcare Experience

Published October 8, 2025

This paper explores how Artificial Intelligence (AI) can be responsibly applied to enhance patient...

Innovation & Technology

Why we need a patient-centered innovation renaissance: a horizontal and vertical integration of knowledge to transform care pathways.

Published August 8, 2025

We are at a pivotal moment. The future of healthcare innovation can no longer...

Innovation & Technology

Role of Patient-Reported Measures (PRMs) in Addressing Ethical Challenges During Telemedicine Consultation: A Narrative Review

Published August 8, 2025

Introduction: Telemedicine has revolutionized medical care delivery by emphasizing on Patient-Centred Care...

Innovation & Technology

Game On: Growing a Gaming and Technology Program that Improves Patient Experience

Published July 17, 2025

In this learning bite,...

Innovation & Technology

Breaking Barriers to Meaningful Patient and Family Engagement in Virtual PFACs

Published June 1, 2025

This learning bite explores how one healthcare team tackled common barriers to virtual Patient...

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