Innovation & Technology

Capturing Real-Time Feedback through Patient Text Messaging

Real-time feedback using digital technology allows an opportunity to improve the care experience of...

Innovation & Technology | Policy & Measurement

Using Narrative to Illuminate and Improve Experience

Watch this webinar for an interactive discussion through a series of five mini-case studies...

Innovation & Technology

How are the vibes? Patient and family experiences of rapport during telehealth calls in palliative care

Interactions with rapport are considered essential to palliative care and beneficial to patient outcomes....

Innovation & Technology

QR Codes in the ED: A Digital Tool for Improving Experience

Stanford Health Care replaced a traditional survey with a digital tool to capture patient...

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