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In a world of unfiltered feedback, healthcare leaders must listen with intention and respond...

Closing the Loop: Using Real-Time Feedback to Improve Patient Experience
Published June 29, 2026

Healthcare organizations have long relied on post-discharge surveys to understand the patient experience. While...

From Call Light to Connected Care: Advancing Safety, Communication, and Engagement
Published June 22, 2026

St. James Parish Hospital transformed its nurse call system into a digital care platform...

Breaking the Language Barrier in Epic: UMass Memorial Health Integrates LanguageLine for Equitable Care
Published February 6, 2026

Innovation & Technology | Staff & Provider Engagement

UMass Memorial Health integrated one-click LanguageLine interpreter access directly into Epic, removing barriers that...

Creating Human Connection through Artificial Intelligence
Published January 20, 2026

Innovation & Technology | Patient Family & Community Engagement

Explore how Mayo Clinic uses artificial intelligence (AI) to strengthen communication and empathy in...

Transforming Patient Care: Expanding Equitable Language Access with AI Across Every Touchpoint
Published January 15, 2026

Complimentary - Clear communication is essential for equitable care, but for the approximately 25 million...

Culture & Leadership | Innovation & Technology

PX Pulse: The Price of Care and the Promise of AI – December 2025
Published December 10, 2025

The latest PX Pulse report shows that Americans are increasingly concerned about the cost...

Breaking Down Communication Barriers in Emergency Patient Experience
Published November 13, 2025

Complimentary - Emergency departments face unique challenges in delivering exceptional patient experiences. Unlike inpatient settings...

Patient Experience Second Opinion: Expanded Telemed Simulation Broadens Inquiry of Health Care Provider Verbal and Nonverbal Communication Issues
Published November 12, 2025

In the quest to improve patient experience and health outcomes, the...

Virtual Nurse Discharge: Improving Patient and Nurse Experience
Published November 12, 2025

This case study reviews the virtual discharge nurse (VDN) process and...

Leading through Partnership: Development of a Hospital Wide Family Centered Care Collaborative
Published November 12, 2025

Though it has been widely recognized that systematic patient and family engagement plays a...

Innovation & Technology | Patient Family & Community Engagement | Staff & Provider Engagement

Defining and Advancing the Use of AI in Healthcare Experience
Published October 8, 2025

This paper explores how Artificial Intelligence (AI) can be responsibly applied to enhance patient...

The Patient Experience with Virtual Care
Published September 18, 2025

Complimentary - Bedside nurses love the efficiency and workflow improvements virtual care gives them. But...