Quality & Clinical Excellence

The Impact of Community Characteristics on Patient Experience

Published March 10, 2026

By: Richard Goo and Dr. Nicole Kirchhoffer, RN
Maimonides Medical Center 

When individuals...

Patient Family & Community Engagement | Quality & Clinical Excellence

Breaking Barriers: Advancing Language Access Through Rounding

Published March 3, 2026

PXE Credit Available

Explore how proactive interpreter rounding supports patients with limited English proficiency. This webinar highlights...

Innovation & Technology

Breaking the Language Barrier in Epic: UMass Memorial Health Integrates LanguageLine for Equitable Care

Published February 6, 2026

UMass Memorial Health integrated one-click LanguageLine interpreter access directly into Epic, removing barriers that...

Culture & Leadership | Patient Family & Community Engagement

Inclusive Perspectives: Diversifying Patient and Family Advisory Councils

Published December 4, 2025

PXE Credit Available

Understanding that diversity and inclusivity within Patient and Family Advisory Councils (PFACs) are crucial...

Culture & Leadership

Embracing Change: From Equity and Inclusion to Access and Belonging

Published November 30, 2025

Names matter. They shape perceptions, set the tone for our work, and reflect our...

Quality & Clinical Excellence | Staff & Provider Engagement

Breaking Barriers: Strategies for Effective Language Access in Healthcare

Published November 18, 2025

PXE Credit Available

Language access is a vital component of ensuring equitable, safe, and high-quality care for...

Staff & Provider Engagement

Transforming Healthcare Experience for Deaf Persons: Four Examples Why In-Person Interpreters are Essential

Published July 23, 2025

This...

Culture & Leadership | Quality & Clinical Excellence

Improving Interpreter Services Documentation for Equitable LEP Care

Published July 22, 2025

PXE Credit Available

Patients with Limited English Proficiency (LEP) face significant barriers to accessing quality healthcare, leading...

Infrastructure & Governance

Caring for Everyone: The Vital Role of America’s Essential Hospitals

Published July 8, 2025

J.R. Labbe, CEC
Co-Founder, CCO, Executive Coach
CSE Leadership, LLC

Nicole Kirchhoffer...

an image of mountains with text overlaid on top that reads volume 12, issue 1; text at the bottom of the image reads px journal
Patient Family & Community Engagement

A Qualitative Study Patients Expectations of Private Hospitals

Published May 5, 2025

Objectives: This study was conducted to explore patients' expectations and perceptions of private healthcare...

Patient Family & Community Engagement | Quality & Clinical Excellence

Our Journey to Improving the Experience of Patients 65+

Published March 11, 2025

PXE Credit Available

Join us for a panel discussion on enhancing patient experience for patients 65 and...

Patient Family & Community Engagement | Quality & Clinical Excellence

What Healthcare Providers Need to Know About Newcomer Health Equity

Published January 21, 2025

PXE Credit Available

Newcomers are a vital yet often misunderstood segment of the population that healthcare providers...

Culture & Leadership

Building Diversity and Advocacy in Healthcare Leadership: A Proposed Graduate Program for Patient Experience Excellence

Published December 20, 2024

This case study examines the development of a graduate-level program addressing the need for...

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