Quality & Clinical Excellence
The Impact of Community Characteristics on Patient Experience
Published March 10, 2026
By: Richard Goo and Dr. Nicole Kirchhoffer, RN
Maimonides Medical Center
When individuals...
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Patient Family & Community Engagement | Quality & Clinical Excellence
Breaking Barriers: Advancing Language Access Through Rounding
Published March 3, 2026
PXE Credit Available
Explore how proactive interpreter rounding supports patients with limited English proficiency. This webinar highlights...
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Innovation & Technology
Breaking the Language Barrier in Epic: UMass Memorial Health Integrates LanguageLine for Equitable Care
Published February 6, 2026
UMass Memorial Health integrated one-click LanguageLine interpreter access directly into Epic, removing barriers that...
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Innovation & Technology | Patient Family & Community Engagement
Transforming Patient Care: Expanding Equitable Language Access with AI Across Every Touchpoint
Published January 15, 2026
Sponsored Content
PXE Credit Available
Complimentary - Clear communication is essential for equitable care, but for the approximately 25 million...
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Culture & Leadership | Patient Family & Community Engagement
Inclusive Perspectives: Diversifying Patient and Family Advisory Councils
Published December 4, 2025
PXE Credit Available
Understanding that diversity and inclusivity within Patient and Family Advisory Councils (PFACs) are crucial...
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Culture & Leadership
Embracing Change: From Equity and Inclusion to Access and Belonging
Published November 30, 2025
Names matter. They shape perceptions, set the tone for our work, and reflect our...
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Quality & Clinical Excellence | Staff & Provider Engagement
Breaking Barriers: Strategies for Effective Language Access in Healthcare
Published November 18, 2025
PXE Credit Available
Language access is a vital component of ensuring equitable, safe, and high-quality care for...
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Staff & Provider Engagement
Transforming Healthcare Experience for Deaf Persons: Four Examples Why In-Person Interpreters are Essential
Published July 23, 2025
This...
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Culture & Leadership | Quality & Clinical Excellence
Improving Interpreter Services Documentation for Equitable LEP Care
Published July 22, 2025
PXE Credit Available
Patients with Limited English Proficiency (LEP) face significant barriers to accessing quality healthcare, leading...
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Infrastructure & Governance
Caring for Everyone: The Vital Role of America’s Essential Hospitals
Published July 8, 2025
J.R. Labbe, CEC
Co-Founder, CCO, Executive Coach
CSE Leadership, LLC
Nicole Kirchhoffer...
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Patient Family & Community Engagement
A Qualitative Study Patients Expectations of Private Hospitals
Published May 5, 2025
Objectives: This study was conducted to explore patients' expectations and perceptions of private healthcare...
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Patient Family & Community Engagement | Quality & Clinical Excellence
Our Journey to Improving the Experience of Patients 65+
Published March 11, 2025
PXE Credit Available
Join us for a panel discussion on enhancing patient experience for patients 65 and...
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Patient Family & Community Engagement | Quality & Clinical Excellence
What Healthcare Providers Need to Know About Newcomer Health Equity
Published January 21, 2025
PXE Credit Available
Newcomers are a vital yet often misunderstood segment of the population that healthcare providers...
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Culture & Leadership
Building Diversity and Advocacy in Healthcare Leadership: A Proposed Graduate Program for Patient Experience Excellence
Published December 20, 2024
This case study examines the development of a graduate-level program addressing the need for...
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