Patient Family & Community Engagement | Quality & Clinical Excellence

What Healthcare Providers Need to Know About Newcomer Health Equity

PXE Credit Available

Newcomers are a vital yet often misunderstood segment of the population that healthcare providers...

Culture & Leadership

Building Diversity and Advocacy in Healthcare Leadership: A Proposed Graduate Program for Patient Experience Excellence

This case study examines the development of a graduate-level program addressing the need for...

Culture & Leadership | Infrastructure & Governance | Quality & Clinical Excellence

Health Equity: The Metronome for Human Centered Care

PXE Credit Available

As the healthcare landscape continues to evolve, and as consumers seek a more personalized...

Culture & Leadership | Patient Family & Community Engagement

Applying Equity, Diversity, and Inclusion in Co-design with Patient Experience Partners

PXE Credit Available

Watch this webinar to learn about the Patient Experience Partner (PXP) Program at North...

Patient Family & Community Engagement

Black Voices On Gynecologic Cancer: Understanding Experiences (BVOGUE)

The voices of Black patient advocates are often absent from research studies. By centering...

Culture & Leadership | Quality & Clinical Excellence

Empowering Healthcare: Understanding and Supporting Trans and Non-Binary Patients

PXE Credit Available

Join Lou Weaver for a webinar on understanding trans and non-binary individuals and their...

Patient Family & Community Engagement

Declining a Qualified Medical Interpreter: Helping Patients Understand the Risks

By Tamara Cardoso, UConn Health

At UConn Health, we are committed to putting patient...

Culture & Leadership

A Human-Centered Approach to Engaging Diverse Families in Pediatric Advisory Groups

By Nikki Montgomery, M.A., M.Ed.,  GPAC

The pediatric world gets it right in many...

Environment & Hospitality | Quality & Clinical Excellence

Applying Equity, Diversity, and Inclusion in Co-Design with Patient Experience Partners

If diversity of your PFACs is a top strategic priority for your hospital, then...

Patient Family & Community Engagement

Improving Communication: Patient and Family Centered Rounds

Dr. Mikelle Key-Solle, Pediatric Hospitalist, covers five themes physicians should consider when interacting with...

Policy & Measurement | Quality & Clinical Excellence

We need to be the patient in the room

Transgender activist Emily Newberry joins Director of Community Experience, Amy Kwiatkowski to share her...

Culture & Leadership

It’s More Than Just a Mattress: Multidisciplinary Process Improvement for the Disabled Patient Population

This case study sheds light on how small process changes can make a big...

Culture & Leadership | Policy & Measurement | Staff & Provider Engagement

Promoting Anti-Racism and Supporting Staff through Policy

PXE Credit Available

Mount Sinai deepened its commitment to equity and began a journey towards anti-racism in...

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