PXJ Article
Showing 17–32 of 540 results
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Culture & LeadershipA Commitment to Experience Must Reach Across the Continuum of Care
A conversation on patient experience is not restricted to one care setting, nor should it be. People’s healthcare journeys are not singular instances, but most often a series of encounters that while perhaps separate operationally from the delivery side of care, all weave together to frame one experience for a patient, their family members and
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Culture & LeadershipA commitment to hope
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Infrastructure & GovernanceA comprehensive call center supporting safe, efficient operations during a pandemic
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Environment & HospitalityA concept analysis of the patient experience
Patient experience, an essential indicator of quality patient care, is of increasing importance to hospitals that want to improve and maintain strong patient experience metrics to remain competitive in the business of healthcare. The aim of this study was to clarify the concept of the patient experience by identifying its existing definitions, methods of measurement,
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Infrastructure & Governance
A COVID-19 patient’s experience: Engagement in disease management, interactions with care teams and implications on health policies and managerial practices
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Infrastructure & GovernanceA daughter’s frustration with the dearth of patient- and family-centered care
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Culture & LeadershipA framework for conceptualizing how narratives from health-care consumers might improve or impede the use of information about provider quality
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Culture & LeadershipA gathering place for patient experience research: The power of community
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Innovation & TechnologyA home for us and a womb for her: Living the Family Integrated Care model in a Danish NICU
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Innovation & TechnologyA next-day, brief e-survey overcomes the excessive variability seen in CAHPS-style emergency department surveys so that individual physician performance can be assessed on a regular basis
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Innovation & Technology
A novel mobile biobehavioral regulation system for personalized trauma recovery support
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Patient Family & Community EngagementA patient perspective on information provision during the care path of Lentigo Maligna
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Innovation & Technology
A patient portal push toward acceptance and utilization of the technology
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Patient Family & Community EngagementA patient’s narrative of engaging HIV care: Lessons learned to harness resources and improve access to care
In Canada and the USA, about 30% of people with HIV are uninsured or not covered by government-subsidized health insurance. This paper presents a patient’s narrative of his experience being diagnosed with HIV and accessing care in the midst of his process of immigrating to and studying in Canada. The narrative explores how Vincent Croft
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Patient Family & Community EngagementA Patient’s Journey: Navigating Life with Type 1 Diabetes
We are all patients. This article represents my views from my personal experience with type 1 diabetes for 25 years, in combination with my professional experience over the past 10 years as I have worked in patient support, health promotion and improving the patients’ experience. I aim to provide an outlook on the patient perspective,
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Innovation & TechnologyA photo-elicitation study of homeless and marginally housed Veterans’ experiences with patient-centered care
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