A framework for conceptualizing how narratives from health-care consumers might improve or impede the use of information about provider quality

Sustaining a Patient Experience Framework via Huddle Communications

Unfreeze, change, refreeze: Three steps to transforming organizational culture. Northwell shares their journey of unwinding old patterns, establishing sustainable new models, and creating new habits that led to a remarkable cultural shift that reignited passion in their workforce. In this case study, interdisciplinary huddles were key to reconnecting professionals to their purpose, fostering peer-to-peer conversations