A framework for conceptualizing how narratives from health-care consumers might improve or impede the use of information about provider quality

When Communication Is Safety: Why Testing Bilingual Staff Matters

What happens when bilingual staff speak with patients in another language, but their medical language skills have never been validated? In this Learning Bite, Rebecca Ruckno of Geisinger Health System shares how the organization partnered with LanguageLine Solutions to implement a systemwide bilingual proficiency testing program that ensures accurate clinical communication and supports regulatory compliance.