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Culture & Leadership | Infrastructure & Governance

The Human Experience Imperative: Practical insights for executives on organizational strategy, structure and impact

Jason A. Wolf, Ph.D., CPXP, President & CEO, The Beryl Institute Brian Carlson, Vice President, Patient Experience, Vanderbilt Health Jennifer Carron Passon, MSOM, CPXP, Patient Experience Officer, BJC Health System Julie Kennedy Oehlert, DNP, RN, Chief Experience and Brand Officer, ECU Health Leaders today in healthcare organizations have come to see a real impact in
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Infrastructure & Governance

Service Recovery for All: The Out-Patient Setting

Those working in healthcare have been experiencing the challenges associated with incivility of patients and family members. The workforce needs tools to effectively and confidently have conversations with upset individuals.
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Culture & Leadership | Infrastructure & Governance

Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare

Complimentary – 2pm ET / 1pm CT / 12pm MT / 11am PT – Join Jason Wolf and Stacy Palmer, authors of Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare, for a conversation on transforming the human experience in healthcare. At its core, healthcare is human beings caring for human beings—yet the
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