PXJ Article

HOPE Experience Essentials: The Next Generation of Service Standards at Mayo Clinic

Engaging employees in providing exemplary patient experience has been challenging for healthcare leaders in recent years given the pressures of the regulatory environment, increases in staff burnout and rising patient expectations. Amid these challenges, addressing patient experience remains a top priority for healthcare organizations. A novel intervention has been applied at Mayo Clinic with the

How do healthcare staff respond to patient experience feedback online? A typology of responses published on Care Opinion

How does patient experience fit into the overall healthcare picture?

How patients view their contribution as partners in the enhancement of patient safety in clinical care

How to address fear: A patient’s perspective of seeking care during COVID-19

This article is a narrative of one patient’s experience during COVID-19. As a non-COVID patient, she shares her personal fears, the fears of others in her family and the fears of the healthcare professionals. These fears have made navigating the healthcare systems stressful for patients but also caused patients to avoid them completely. In some

How younger adults with psychosocial problems experienced person-centered health consultations

Human experience is not a line item

Our humanity is fundamentally defined in context with others, in our relationships that reinforce or bend who we are, in the interactions through which we wither or grow. It is these interactions that rest squarely at the heart of the healthcare experience. For over a decade, we have defined experience in The Beryl Institute community