PXJ Article

How to address fear: A patient’s perspective of seeking care during COVID-19

This article is a narrative of one patient’s experience during COVID-19. As a non-COVID patient, she shares her personal fears, the fears of others in her family and the fears of the healthcare professionals. These fears have made navigating the healthcare systems stressful for patients but also caused patients to avoid them completely. In some

How to build a robust provider improvement partnership program to enhance patient experience – A case study

Human experience is not a line item

Our humanity is fundamentally defined in context with others, in our relationships that reinforce or bend who we are, in the interactions through which we wither or grow. It is these interactions that rest squarely at the heart of the healthcare experience. For over a decade, we have defined experience in The Beryl Institute community

I See What You Do: A patient’s view of equity

As a Black woman and a patient, the author describes what it is like navigating healthcare as a person of color in the U.S. Fully aware of the disparities that exist in healthcare, she shares her personal roadmap for assessing equity as a patient searching for a new provider. In the absence of standardized ways

Impact of hospital diagnosis-specific quality measures on patients’ experience of hospital care: Evidence from 14 states, 2009-2011

Impact of logo wear on provider perception of patient

Improving process and enhancing parent and therapist satisfaction through a coordinated intake approach

Improving the accuracy of Interactive Voice Response (IVR) Technology for pediatric experience scores