How do healthcare staff respond to patient experience feedback online? A typology of responses published on Care Opinion
Published November 20, 2019
Related content
-
Innovation & Technology
Why we need a patient-centered innovation renaissance: a horizontal and vertical integration of knowledge to transform care pathways.
Published August 8, 2025
We are at a pivotal moment. The future of healthcare innovation can no longer be defined solely by technological advancement or institutional efficiency. While digital tools, therapies and platforms continue to evolve, they must be embedded within a broader transformation, one that places the human experience at the centre of how we design, deliver and
Learn more -
Innovation & Technology
QR Codes in the ED: A Digital Tool for Improving Experience
Published April 28, 2023
Stanford Health Care replaced a traditional survey with a digital tool to capture patient feedback in the ED. Strategic placement of signs with a QR Code gives patients a hassle-free and user-friendly way to share anonymous feedback about their care. In this case study, the author describes how the tool allows them the opportunity to
Learn more -
Innovation & Technology | Quality & Clinical Excellence
Virtual Nursing: Improving Patient and Staff Experience
Published July 11, 2024

Complimentary – NewYork-Presbyterian is committed to excellence in patient care, research, education and community service. The virtual integrated program was piloted on 10 units across 2 hospitals for a five-month period. Due to its success in improving patient and nurse satisfaction, the program has since expanded across the enterprise. An interprofessional steering committee was created
Learn more