Infrastructure & Governance
How does patient experience fit into the overall healthcare picture?
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Patient experience in outpatient clinics: Does appointment time impact satisfaction?
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Pedal to the Metal: How to Improve Patient Experience in 60 Days
Learn how an 800+ bed academic health-system, reached the 90th percentile in patient satisfaction by deploying the 60 day rapid improvement initiative.
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Culture & Leadership | Infrastructure & Governance | Quality & Clinical Excellence
Health Equity: The Metronome for Human Centered Care
HEADLINER – 2pm ET / 1pm CT / 12pm MT / 11am PT – As the healthcare landscape continues to evolve, and as consumers seek a more personalized care experience, integrating health equity into experience management emerges as a critical factor in enhancing institutional performance. Traditionally, health equity has been viewed as a separate component
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