Infrastructure & Governance
How to build a robust provider improvement partnership program to enhance patient experience – A case study
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Using Unsolicited Patient Complaints to Improve Patient Outcomes and Organizational Culture
To meet regulatory and accreditation requirements hospitals and health systems have policies and processes in place to respond to patient complaints and grievances. Watch this webinar to learn how Marshfield Clinic Health System implemented processes to maximize complaint capture, provide service recovery, and produce meaningful outcomes for their patients and the organization. The partnership with
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Infrastructure & Governance
Well-Rounded: A Fresh Approach to Training Volunteers for Inpatient
Learn an innovative approach to training inpatient hospital volunteers in a consistent, effective manner.
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A comprehensive call center supporting safe, efficient operations during a pandemic
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