PXJ Article
Showing 193–208 of 563 results
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Culture & Leadership
Focusing on positivity during the COVID-19 crisis: A New York health system strategy
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Culture & Leadership
From darkness to hope: A journey through patient experience
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From diagnosis to routine care in type 1 diabetes in children: Parents’ experiences
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Environment & Hospitality
From liability to asset: A large health system’s approach to transforming hospital food
Historically, hospitals are infamous for poor food quality. Valuing food as a tenant of health and well-being, Northwell Health, New York’s largest healthcare system, is transforming its hospital food program to become an asset and market competition differentiator. By focusing on structure, workforce, procurement and process, Northwell has improved patient experience performance “Quality of Food”
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Culture & Leadership
Getting comfortable with being uncomfortable: A conversation with Marsha Sinanan-Vasishta
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Staff & Provider Engagement
Global child and family-centered care fellowship, education and mentorship for pediatric healthcare professionals: A literature review
Child- and family-centered care (FCC) is increasingly accepted and implemented to optimize the healthcare experience for patients, their families, and healthcare professionals. Standish Foundation for Children, a 501(c)(3) non-profit, has designed and piloted a fellowship to educate pediatric healthcare professionals in FCC & psychosocial care via an inquiry and mentorship model in Tbilisis, Georgia. This
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Environment & Hospitality | Patient Family & Community Engagement
Going From an Academic Medical Center to a Community Hospital: Patient Experiences with Transfers Going from an academic medical center to a community hospital: Patient experiences with transfers
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Policy & Measurement
Health equity and quantifying the patient experience: A case study
The COVID-19 pandemic has invigorated efforts to address health inequities disproportionately burdened by racial/ethnic groups and individuals of low socioeconomic status. Measuring and monitoring patient experience is crucial to understanding why the gaps exist and identifying mechanisms necessary to close them. Electronic health records and digital health tools hold much promise in this regard and
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Innovation & Technology
Health information technology: A key ingredient of the patient experience
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Culture & Leadership
Healthcare providers versus patients’ understanding of health beliefs and values
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Staff & Provider Engagement
Healthcare Team Members’ Views on Social Determinants of Health Screening and Referral Practices in a Pediatric Emergency Department
We aimed to explore the healthcare team members’ (HTMs) views on social determinants of health (SDH) screening and referral processes in a pediatric emergency department (PED). We conducted a cross-sectional, mixed-methods study to explore PED HTMs’ views on social care practices at a quaternary-level children’s hospital. The survey was created using a goal identification framework.
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Culture & Leadership
Hearing the patient voice: Using video intervention/prevention assessment to understand teens with cystic fibrosis
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Patient Family & Community Engagement
Helping Patients Navigate the Emergency Department: Assessing the Utility of a Poster Illustrating the Patient Journey
Patients often have limited understanding of the emergency department (ED) care process, which can increase anxiety, frustration, and confusion. This study implemented and assessed the usefulness of a poster explaining the ED care process. A large wall-mounted poster illustrating the patient journey was developed; two different data collection techniques were used. First, a QR code/URL
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Culture & Leadership
Hindsight is 20/20: Lessons learned after implementing experience based design
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Patient Family & Community Engagement
His Story: “I would be better off dead”
A physician shares the story of his brother’s experience in an ICU, how the hospital caring for him failed him as a human being, and how the pain of not being properly cared for and not being treated with dignity and respect left the patient feeling he would be better off dead. In the back
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Innovation & Technology | Patient Family & Community Engagement
Home health care CAHPS® survey: Predicting patient experience performance
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