Culture & Leadership

From darkness to hope: A journey through patient experience

Published November 7, 2017

From darkness to hope: A journey through patient experience

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Culture & Leadership | Patient Family & Community Engagement | Policy & Measurement | Staff & Provider Engagement

Pulse Check: Perspectives on Human Experience

Published September 19, 2025

Complimentary – This 30-minute session will explore key headlines from the most recent PX Pulse report and findings from the State of Human Experience 2025 study. Participants will engage in discussion on consumer perspectives on the current state of healthcare, review the biggest trends in human experience, and reflect on how these insights will impact both
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Culture & Leadership

Bridging Industries: The Influence of Hospitality-Driven Internships on Healthcare Service Delivery

Published January 30, 2026
Northwell Health is reimagining healthcare experience through a hospitality-driven, customer-obsessed approach. This case study highlights how strategic leadership and the Hospitality in Healthcare Internship Program are shaping a more human-centered, trust-building experience for patients and families.
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Culture & Leadership

Brand YOU: Aligning Values to Build a Brand of Engagement & Strength

Published October 24, 2025

When Vidant Health rebranded to ECU Health, maintaining patient trust and team engagement was critical. This PXLB explores how ECU Health used patient insights and the Brand YOU program to align employees with the new identity—reinforcing trust, loyalty, and a shared commitment to care.
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