Culture & Leadership | Diversity Equity and Inclusion

Getting comfortable with being uncomfortable: A conversation with Marsha Sinanan-Vasishta

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Culture & Leadership | Patient Family & Community Engagement

We’re All Emotional Beings: That’s What It Is to Be Human

Ben Larsen, Experience Advisor at Baylor Scott & White Health, discusses the significance of human connection and the relationships we build with patients. Listen as he talks about communicating in service of a relationship, origin stories and the importance of practicing compassion and empathy.
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Culture & Leadership | Infrastructure & Governance

Using Unsolicited Patient Complaints to Improve Patient Outcomes and Organizational Culture

To meet regulatory and accreditation requirements hospitals and health systems have policies and processes in place to respond to patient complaints and grievances. Watch this webinar to learn how Marshfield Clinic Health System implemented processes to maximize complaint capture, provide service recovery, and produce meaningful outcomes for their patients and the organization. The partnership with
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Culture & Leadership | Patient Family & Community Engagement

Culture & Leadership: The Impact of Patients and Families on Decision-Making

By Kelly Foran This is the fourth blog in a series of eight by The Beryl Institute’s Global Patient & Family Advisory Board (GPFAB). The intent of this series is to present our perspective on patients’ and families’ lived experience through each of the strategic lenses of The Beryl Institute’s Experience Framework. The Experience Framework
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