Hearing the patient voice: Using video intervention/prevention assessment to understand teens with cystic fibrosis
Published November 20, 2014
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Culture & Leadership
Understanding Patient Experiences: A Qualitative Study on Communication and Cultural Competence in Multiple Sclerosis Care
Published August 8, 2025
Objective: Effective communication is crucial in multiple sclerosis (MS) care, influencing patient satisfaction, self-management, and health outcomes. This study explores the experiences of people with MS (PwMS) regarding communication with healthcare providers and between providers within healthcare systems. Methods: This qualitative study analyzed open-ended responses from 590 participants in a national cross-sectional survey. Thematic content analysis was conducted
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Culture & Leadership
“But What About Me?”, A Structural Redesign for Cascading Trust into an Integrated Culture of Care
Published August 6, 2026
In healthcare, patient experience (PX) and employee experience (EX) are often managed as separate priorities despite their interdependence. This article presents a case study from NYC Health + Hospitals/Community Care, a 250-person safety-net division providing home-based services across New York City. In response to frontline staff repeatedly asking, “But what about me?” when offered PX
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Culture & Leadership
Leading with Courage and Curiosity: Advancing HX Across Complex Healthcare Systems:
Published August 30, 2026
In this episode of Leading the Conversation, Jason Wolf sits down with Lai Yee Soh, Group Chief Patient Officer at Singapore’s National University Health System, to explore what it takes to advance human experience across complex healthcare systems. They discuss the power of collaboration, shared ownership, patient and family partnership, and learning across organizational and
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