PX Paper

Showing 33–48 of 64 results

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  Staff & Provider Engagement

  Restoring Safe Workplaces in Healthcare: A Commitment to the Human Experience

  This paper reveals the impact of incivility and hostility in healthcare workplaces.

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  Infrastructure & Governance

  Return on Service: The Financial Impact of Patient Experience

  This paper addresses the idea that improving the patient experience has true financial implications reaching well beyond reimbursement dollars.

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  Culture & Leadership

  Role of Nurse Executives in Patient Experience

  This PX paper explores the role of nurse leadership and the impact and influence nurse leaders can have to uncover the fundamental practices and actions which drive experience success.

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  Culture & Leadership

  Structuring Patient Experience: Revealing Opportunities for the Future

  To understand how the work of patient experience is being done, The Beryl Institute renewed its inquiry into how people are structuring, supporting and focusing their patient experience efforts.

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  Staff & Provider Engagement

  Supporting the Emotional Needs of Staff: The Impact of Schwartz Rounds

  This paper explores how integrating a process for healthcare providers to discuss the social and emotional issues faced in caring for patients and families can result in decreased stress, increased compassion and improved teamwork.

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  Infrastructure & Governance

  The Association between Patient Experience and Hospital Financial Performance

  This paper explores the link between patient experience and organization performance through a study conducted by Anthony Stanowski, one of The Beryl Institute’s Patient Experience Scholars.

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  Culture & Leadership

  The Chief Experience Officer – An Emerging & Critical Role

  This paper explores the impact and influence of the growing role of Chief Experience Officer (CXO) .

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  Environment & Hospitality

  The Critical Role of Spirituality in Patient Experience

  This paper explores the emerging focus of spiritual care and chaplaincy in patient experience excellence and provides a core set of central themes and concepts for organizations to consider regarding spiritual care.

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  Patient Family & Community Engagement

  The Evolving Role of Healthcare Volunteer Programs: Elevating the Human Experience Through Generosity and Connection

  This paper highlights perspectives from both volunteer leadership and the volunteers themselves on the value and means in which volunteers are recruited, developed and strategically deployed.

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  Environment & Hospitality

  The Experience of Safety in Healthcare: A Call to Expand Perceptions & Solutions

  This PX paper explores the significance of safety strategies in healthcare settings and how these practices influence the patient and clinician experience.

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  Infrastructure & Governance

  The Four Cornerstones of an Exceptional Patient Experience

  This paper highlights the results of two new surveys that illuminate the importance of the patient experience and describes the components of a successful service culture.

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  Culture & Leadership

  The Human Experience Imperative: Practical insights for executives on organizational strategy, structure and impact

  This paper identifies the critical reasons healthcare leaders today must invest in experience leadership and structure. Contributions to this paper were captured from 42 participating organizations via a 50-item survey designed by the Institute’s Experience Leaders Circle. The paper moves beyond lines and boxes, revealing six reasons why a dedicated experience effort and a structure

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  Patient Family & Community Engagement | Quality & Clinical Excellence

  The Impact of Bias on Health Equity and the Human Experience

  This paper identifies what bias looks like in healthcare settings and acknowledges its serious and lasting consequences on patient outcomes and overall experience. In this paper, healthcare leaders share what they have learned about addressing bias and the immediate need to begin rebuilding trust with those they serve. Patients and families share their lived experiences

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  Infrastructure & Governance

  The Power of Person-Centeredness in Long-Term Care: A View Across the Continuum

  In an effort to expand the overall discussion on experience, this paper explores the perspectives and practices of the patient, resident and family experience in long-term care.

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  Infrastructure & Governance

  The Power of Selection and the Use of Talent in Driving Exceptional PX

  This paper explores effective strategies for measuring key talents that directly impact patient care and examines how healthcare facilities need to measure what matters most – their people.

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  Staff & Provider Engagement

  The Power of Self-Healing: Improving Experience Through Mindfulness

  This paper reveals how an improved state of mindfulness of nurse case managers reduced stress and improved the experience of care and outcomes of patients and caregivers in an acute rehabilitation setting.

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