Structuring Patient Experience: Revealing Opportunities for the Future
To understand how the work of patient experience is being done, The Beryl Institute renewed its inquiry into how people are structuring, supporting and focusing their patient experience efforts. This paper looks at the details of experience operations and provides a grounded look into not only what is being done, but also provides the opportunity for organizations to compare their efforts to others and/or seek potential new actions. Exploring the strategic components and considerations of what comprise an effective and successful patient experience effort, this paper includes data gathered from 230 organizations representing six countries in an online survey focused on Leadership Titles & Background Departments Titles, Size & Functional Areas Patient and Family Advisor Engagement Measurement and Investment In building cases for investment and focus, this paper also provides a summary of recommendations for action on how best to structure patient experience in your organization.
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Culture & Leadership | Patient Family & Community Engagement | Quality & Clinical Excellence
Patient Advocacy Community Connection Call: Leader Rounding
This Patient Advocacy Community Connection Call focused on leader rounding as a follow-up to the webinar, Leader Rounding: A Proactive Approach to Improve Experience, held on October 10, 2023. *Please note: Calls do not provide patient experience education credit (PXE).
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Culture & Leadership | Policy & Measurement
The Treatment Impact: Cultural Inclusivity in a Modern World
Caring for patients and their families during tumultuous times can be daunting. Many times, we rely on our past experiences, good or bad, to help us through difficult or ambiguous situations. While empathy is a key component of good service, how do we show cultural inclusivity? How can we make a big impact and improve
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Culture & Leadership | Staff & Provider Engagement
A Toolbox for Work-Life Balance
2pm ET / 1pm CT / 12pm MT / 11am PT – Do you ever feel like you live at work? Do you have a difficult time getting in enough “ME Time” to balance work and life? In this webinar, we will consider some of our roadblocks that get in our way and identify techniques
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