Environment & Hospitality

The Critical Role of Spirituality in Patient Experience

This paper explores the emerging focus of spiritual care and chaplaincy in patient experience excellence and provides a core set of central themes and concepts for organizations to consider regarding spiritual care. Published in collaboration with HealthCare Chaplaincy Network™, the paper engages perspectives and practices of eight leading contributors and organizations across the spectrum of chaplaincy and spirituality in healthcare as they look to address and engage in this as a critical topic for action. With a special introduction from Rev. George Handzo, BCC, CSSBB, Director, Health Services Research and Quality, HealthCare Chaplaincy Network™, the paper identifies key practices on integrating spiritual care into healthcare and the impact the professional healthcare chaplain role has on patient experience excellence.