Restoring Safe Workplaces in Healthcare: A Commitment to the Human Experience
This PX paper reveals the impact of incivility and hostility in healthcare workplaces and why ensuring safe environments strengthens the overall capacity to deliver the best in overall care and human experience. Contributors from the US and Brazil reveal why workplace safety is relevant to the human experience and the implications of not being committed to workforce safety as a foundational promise. The paper offers tangible actions framed within prevention, education and intervention for ensuring safe workplaces. Through a lens of the human experience, the paper shares how organizations are taking action within the broader community to create safe spaces for healing. The paper demonstrates that unaddressed workplace safety issues lead to tangible impacts including reduction of workforce morale, higher turnover, decreased confidence and increased errors.
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Environment & Hospitality | Staff & Provider Engagement
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Staff & Provider Engagement
Creating a Feedback Culture: Building a Workforce that can Effectively Manage Patient Feedback
Managing patient feedback effectively is a unique skill requiring specific competencies to resolve patient concerns. In this case study, a large integrated system in Canada developed a training program so staff could acquire the necessary competencies to master the art of responding to patients with compassion and empathy.
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Culture & Leadership | Environment & Hospitality | Staff & Provider Engagement
Unexpected Healers Create Moments that Matter for Patients and Families
As healthcare healers, we touch many lives. Many of our patients and their families are thankful for this and reach out to share gratitude in many ways. They send notes, fill out focused recognition cards, respond to mailed surveys or utilize our Sutter Health new online feedback form. Often in healthcare we think of our
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