The Power of Self-Healing: Improving Experience Through Mindfulness
Published December 8, 2021
According to the U.S. National Institute, nursing is identified as one of the most stressful careers, and mindfulness has been identified as a technique for managing stress in the nursing profession. This paper reveals how an improved state of mindfulness of nurse case managers reduced stress and improved the experience of care and outcomes of patients and caregivers in an acute rehabilitation setting. Supported by a research grant from The Beryl Institute, a doctoral scholar examines the impact of mindfulness training of staff nurses, patients and families in achieving a successful transition from rehabilitation to the home environment.
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Staff & Provider Engagement
Spiritual Care Connection Call – Demystifying Chaplaincy
Published June 10, 2026

Chaplaincy is often misunderstood, yet it plays a critical role in supporting patients, families, and care teams. Join the Spiritual Care Workgroup on a connection call to demystify chaplaincy – exploring what chaplains do, how they integrate into care teams, and the impact they have across care settings. Participants will gain a clearer understanding of
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Staff & Provider Engagement
Triad: A Novel Team Structure Pilot and its Impact on Patient Experience in the Pediatric Emergency Department
Published November 12, 2025
Introduction: Patient experience is inextricably tied to effective communication between the care team and patient. Published trials designed to improve communication and therefore patient experience in the pediatric emergency department setting are lacking. Methods: This is a novel care team reorganization in a single tertiary care pediatric emergency department. A Triad team consisted of a
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Staff & Provider Engagement
The Impact of the ED Service Ambassador Program
Published September 11, 2025

In this episode, Amy Kwiatkowski talks with Liddy Deacon of Sutter Health about their Emergency Department Service Ambassador Program. Liddy shares how ambassadors support patients and staff, foster meaningful connections, and improve care experiences across the ED.
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