PX Paper

Showing 17–32 of 64 results

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  Culture & Leadership

  Guiding Principles for Patient Experience Excellence

  This paper shares eight guiding principles, reflects on why they are critical components of successful patient experience efforts and offers examples of each principle in action.

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  Staff & Provider Engagement

  Improving Outcomes: The Impact of Experience in Ambulatory Care

  This PX paper includes insights from nine experience-focused leaders and emphasizes the importance of prioritizing patient experience in ambulatory care, a rapidly growing sector of US healthcare.

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  Infrastructure & Governance

  Improving Patient and Family Experience in the NICU

  This paper explores strategic goals supporting improvements and enhancements in patient experience in Neonatal Intensive Care Units (NICUs).

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  Infrastructure & Governance

  Innovating the Patient Experience: Trends Gaps and Opportunities

  With discoveries and opportunities transferrable to many healthcare settings, the paper examines innovation through The Beryl Institute’s Experience Framework.

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  Innovation & Technology

  Innovation Awards 2020: Celebrating Creativity and Ingenuity in Improving PX

  This PX paper recognizes three institutions as award recipients selected from submissions to the Institute’s second annual Patient Experience Innovation Award program.

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  Policy & Measurement

  Interconnected: An Exploration of Improvement Efforts Connecting Patient Experience and Communication

  Published in collaboration with the Academy of Communication in Healthcare, this paper explores the state of interpersonal communication practices in relationship to the patient experience outcomes in U.S. healthcare organizations

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  Culture & Leadership

  Leadership and Sustaining Patient Experience Performance

  This paper explores the impact healthcare leadership has on patient experience improvement.

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  Patient Family & Community Engagement

  Listening Organizations: Elevating the Human Experience in Healthcare through the Lived Experience of Patient & Families

  Experts from around the globe in the field of patient and family partnerships explore what is needed to evolve the role of Patient and Family Advisors (PFAs) so healthcare organizations can learn from their experiences. Contributors identify what they see as gaps in PFA utilization and share their hopes for expanded use in the future.

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  Environment & Hospitality

  Maintaining Human Experience in a New Era of Virtual Connection

  This paper is grounded in firsthand accounts from organizations and patients and family members who highlight the cause and effect of virtual solutions in medical environments.

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  Patient Family & Community Engagement

  Patient Advocacy Data: Discovering the hidden gems in patient feedback

  This paper, written in collaboration with the Institute’s Patient Advocacy Council, examines how patient advocacy data – complaints and grievances – is used to improve patient experience in healthcare.

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  Patient Family & Community Engagement

  Patient Advocate: A Critical Role in Patient Experience

  This paper helps us understand the value of the role of patient advocates in healthcare.

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  Patient Family & Community Engagement

  Patient Advocates: Expanding the Landscape of Patient and Family Support

  Through the voices of patient advocate contributors, this PX paper explores the important role that patient advocates, both organization-based and independent, play in supporting patients and caregivers.

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  Staff & Provider Engagement

  Patient Perspectives on Outstanding Experiences

  This paper explores how the quality of staff interpersonal skills influences overall patient experience.

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  Staff & Provider Engagement

  Physician Perspectives on Patient Experience

  Investigating the importance of physicians in the overall experience of patients, this paper incorporates numerous views in exploring physician perspectives on patient experience.

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  Culture & Leadership

  Reexamining “Defining Patient Experience”

  This new release recognizes the evolution of the patient experience definition to an advanced version that also addresses the realities and vulnerabilities of our healthcare workforce and the needs of our communities while continuing to focus on what matters to patients, families and caregivers.

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  Staff & Provider Engagement

  Reflections from PX Professionals Impacted by Personal Healthcare Experiences

  This paper explores 8 experience professionals personal stories and provides insight into how these experiences impacted them both personally and professionally.

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