PX Paper
Showing 17–32 of 63 results
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Culture & Leadership
Guiding Principles for Patient Experience Excellence
This paper shares eight guiding principles, reflects on why they are critical components of successful patient experience efforts and offers examples of each principle in action.
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Staff & Provider Engagement
Improving Outcomes: The Impact of Experience in Ambulatory Care
This PX paper includes insights from nine experience-focused leaders and emphasizes the importance of prioritizing patient experience in ambulatory care, a rapidly growing sector of US healthcare.
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Infrastructure & Governance
Improving Patient and Family Experience in the NICU
This paper explores strategic goals supporting improvements and enhancements in patient experience in Neonatal Intensive Care Units (NICUs).
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Infrastructure & Governance
Innovating the Patient Experience: Trends Gaps and Opportunities
With discoveries and opportunities transferrable to many healthcare settings, the paper examines innovation through The Beryl Institute’s Experience Framework.
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Innovation & Technology
Innovation Awards 2020: Celebrating Creativity and Ingenuity in Improving PX
This PX paper recognizes three institutions as award recipients selected from submissions to the Institute’s second annual Patient Experience Innovation Award program.
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Policy & Measurement
Interconnected: An Exploration of Improvement Efforts Connecting Patient Experience and Communication
Published in collaboration with the Academy of Communication in Healthcare, this paper explores the state of interpersonal communication practices in relationship to the patient experience outcomes in U.S. healthcare organizations
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Culture & Leadership
Leadership and Sustaining Patient Experience Performance
This paper explores the impact healthcare leadership has on patient experience improvement.
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Patient Family & Community Engagement
Listening Organizations: Elevating the Human Experience in Healthcare through the Lived Experience of Patient & Families
Experts from around the globe in the field of patient and family partnerships explore what is needed to evolve the role of Patient and Family Advisors (PFAs) so healthcare organizations can learn from their experiences. Contributors identify what they see as gaps in PFA utilization and share their hopes for expanded use in the future.
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Environment & Hospitality
Maintaining Human Experience in a New Era of Virtual Connection
This paper is grounded in firsthand accounts from organizations and patients and family members who highlight the cause and effect of virtual solutions in medical environments.
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Patient Family & Community Engagement
Patient Advocacy Data: Discovering the hidden gems in patient feedback
This paper, written in collaboration with the Institute’s Patient Advocacy Council, examines how patient advocacy data – complaints and grievances – is used to improve patient experience in healthcare.
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Patient Family & Community Engagement
Patient Advocate: A Critical Role in Patient Experience
This paper helps us understand the value of the role of patient advocates in healthcare.
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Patient Family & Community Engagement
Patient Advocates: Expanding the Landscape of Patient and Family Support
Through the voices of patient advocate contributors, this PX paper explores the important role that patient advocates, both organization-based and independent, play in supporting patients and caregivers.
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Staff & Provider Engagement
Patient Perspectives on Outstanding Experiences
This paper explores how the quality of staff interpersonal skills influences overall patient experience.
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Staff & Provider Engagement
Physician Perspectives on Patient Experience
Investigating the importance of physicians in the overall experience of patients, this paper incorporates numerous views in exploring physician perspectives on patient experience.
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Culture & Leadership
Reexamining “Defining Patient Experience”
This new release recognizes the evolution of the patient experience definition to an advanced version that also addresses the realities and vulnerabilities of our healthcare workforce and the needs of our communities while continuing to focus on what matters to patients, families and caregivers.
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Staff & Provider Engagement
Reflections from PX Professionals Impacted by Personal Healthcare Experiences
This paper explores 8 experience professionals personal stories and provides insight into how these experiences impacted them both personally and professionally.
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